Chick-fil-A, Fort Worth TX

I hate to give a CFA a low rating but this place has earned it. Since we moved to the area been there 3 times. EVERY SINGLE TIME the order has been wrong. And I don't mean kind of wrong. I mean missing multiple items, not merely shorting sauces but just not putting them in the bag, sandwiches are made wrong. It's just ridiculous. And every time we have to go wait in the parking lot despite using the app to order ahead. What is the point of ordering ahead if they make you go through the drive thru only to not have your order ready and have to go sit there between 5 mins and my fav was the time we waited 25 mins. Go in and ask for a manager? They are too busy either eating or talking to each other to care and foist your off on a staffer. Poorly poorly run. And don't blame covid.we ate at plenty of CFAs that had their act together during covid.

Open the lobby! You have enough staff this is ridiculous. We went elsewhere, not gonna eat in the car.

Location was clean and well organized. Staff were courteous, thrifty, reverent, well presented and cheerful. Food is fantastic as always. Never a dull moment here. Service was fast and accurate.

Always the best and kindest staff. For having 100 cars or more in line. We were only waiting for like 7mins tops for food. Suggestion order through the app when in line. Much faster and smoother process for everyone! Will be a life long customer. Our family loves chic Fila when running to tj Maxx and at home?

Received terrible customer service from one of the gentlemen in the order line. I had placed an online order and it wasn’t popping up on his tablet. As I was pulling up the confirmation on my phone he walked away and offered no help. I had to flag someone else down to get assistance, turned out to there was a technical issue when I placed it. Would of been easier if the first person had offered any assistance but none was offered. Disappointed as I’ve had nothing but good experiences any time I go to any location, but this was by far the worst customer service from any chick-fil-a I’ve been too. After I placed my order I was told to sit by the front and they will bring it out, then waited ten minutes for them to bring it out. Never came out so had to go back into the store, to find out my food had just been sitting there and was now cold. Absolutely terrible experience that I wouldn’t expect from chick-fil-a, won’t be going back to this location. I’d advise you go somewhere else as customer satisfaction at this store is not on par with their other locations.

Asked for a side cup of melted cheese & looked at me crazy, then gave me 1 slice of warm American cheese in a cupbruh

They're a fine restaurant, but why are they one of the only Chick-fil-A's in the area that refuses to do anything other than the drive-thru? Going a couple miles over to western center and they still do curbside as well as letting me order online and pickup inside

I ordered through Uber eats the first time they forgot my drink it was okay ordered today and they forgot my drink again. Ridiculous.

Usually i love Chick fil a but most recently I ordered a veggie wrap, because I'm a vegetarian that loves this place, and instead they gave me a chicken wrap and when my friend tried to use her coupon they said she should scan it at the window and when we got to the window they said the person taking your order should scan it and that they couldn't use it then

Drive thru line was moving at a good pace but once we got to the window they couldn’t find our order. The shift leader we spoke with was very unfriendly. We tried communicating with her but she seemed very aggravated and bothered. We had a coupon for a free shake and she almost charged us for it. We were not pleased with our visit and the friendliness of the shift leader.

It's been long enough open back up your store. I literally sat in line to get my order I did on the app for over 30 minutes, no joke. I use to be able to do pick-up at door, but app won't let do it at your location. If my daughter didn't want it I wouldn't have came here

This will be the last time I ever order from here till they open back up. Which I'm sure they don't care as the lines are long in drive thru so making plenty of money.

I sure hope yall are paying staff atleast $17 an hour with your raised pricing and no inside service to keep expenses down.

The phone answer lady was really nice and helped with our order CANT remember name but I think it starts with a T she deserves a bonus and raise

Very inefficient that you have to go through the drive through even if you order ahead. If you order through the app they should allow curbside pick up or pick up inside. I shouldn't have to wait on very slow people to figure out what everyone wants at the drive through. Also their app is broken and only works half of the time.

I come here every day for a soda. This location has become so slow! The curbside and dining room are closed and therefore the drive-thru is a joke unless you come early in the morning or late at night. Disappointing.

The only bad thing about this place is mobile ordering… what’s the point of mobile ordering when you still have to go get in line and wait…defeats the whole purpose of mobile ordering all together… why not let mobile orderers pull up to curb and bring them out the order like every other restaurant out there who has mobile ordering!

The lines were very long but it was dinner time so i cant be upset with them. They did forget to give me my kids meals but I should have double checked before I drove off. I went back and the manager was very nice and apologized and gave me two coupons for a complimentary entree. I will still recommend this location this after all the first time I have ever had a problem at this location.

This location is one of the best. The food is good. The employees are really polite and professional. The fastest drive thur always, even though it's very very busy.