Chicken Express, Burleson TX

They do not tell you that if you use your debit card there is an up charge of 3.7 percent they have a very small red sign but when they open the window you don’t see it I will not go to this one again they lost a customer I will go to the other Chicken Express that doesn’t have an up charge another company taking advantage of customers

It's usually a pretty good experience. Every once in a while it can be a bit of a wait. But over all it's an average experience.

WHEN YOU GO TO CHICKEN EXPRESS /ONE TIME IT WILL BE COOKED OK AND NOT OVER SALTED THE NEXT TIME IT WILL BE OVER COOKED BROWN WITH OLD GREASE AND SALTY / NEVER KNOW WHAT YOUR GETTING /BE SURE AND CHECK IT BEFORE YOU LEAVE/HAPPENS ALL THE TIME

Staff was cordial and seemed to perform their duties as expected. This location is about $10 higher than the Granbury location for the same order, and the food quality always falls short of the Granbury location. It think the next time I get a hankering for chicken, I will hold off until I can get to Granbury.

The reviews about this place are right. I saw them and still though let me give them a shot. I ordered the 7piece half and half with double mash and an extra roll. No extra mash, no extra roll and six total tenders all spicy. Like they didn’t get a single thing right and I paid $17.40.

It would be nice if we could get our entire order, especially with the prices you charge now. Too far away to bother with driving back up there.

One of my meals was 2 piece with s breast and wing. Got home and opened them up and thought I only had the breast fries and roll. Moved the roll and there was the tiniest wing I ever saw. Roll was more than double the size of the wing.

Not even exaggerating, I waited 45 min in a drive thru for two 4 piece chicken tender meals. I asked what was taking so long and got no apology. All she said was “because you ordered spicy tenders. ”

Order from the drive thru a number 1 spicy and was given regular instead. I came inside to tell them and it took close to 10min to get my order right. If I hadn’t already paid for it I would’ve left.

Spent over $30 and they got my order wrong. I called and they put my name in a book to get my food replaced. I was ok with that. My husband and I went two weeks later to get our replacement meal and the manager said sorry are books don’t go back two weeks! Well, they didn’t tell me that when I called so they ripped me off almost $40 bucks! I asked for corporate number and she made me wait over 45 minutes to get a little piece of paper with unreadable writing on it! Burleson Texas chicken Express has gone down hill and pretty much STOLE from me!

Sweet tea was great! Sadly, customer service earned one star. After waiting in drive through line for more than ten minutes behind two cars, I then paid for my order and waited another five minutes before I was asked to pull around front because my own was still cooking. After wasting another ten minutes I parked and went inside, waited on two employees to finish their personal conversation and was then asked how I could be helped. I asked how much longer it works be before my order was ready, he asked me ‘what order’ and after handing him my receipt he turns to the food prep counter and asks how much longer, cook tells him it’s been up ten minutes…READY FOR TEN MINUTES and the guy walked to an open box on the counter, put the item in the box that contained a now cold dinner roll and corn nuggets, and just turned and handed me the box. He said nothing. No apology. Nothing. But the tea was good!

Bold strategy to raise prices ~25%, sell smaller tenders and not pay all employees a proper wage to ensure you have adequate staff to meet your daily demands of the business. Owners like these are what is wrong with America today.

I went in last night and they were understaffed. I get it. I called and the manager on duty and he apologized. Told me to come back the next day to take care of me. Aaron and his staff absolutely killed it when I came back this morning. Hands down best chicken in town!

Price is ridiculous I ordered 20 tenders and two family sides and was told my total was $76.00, told them to keep their sides and ended up paying $39.00 for 20 tenders. This was always a favorite place but now we'll get our meal elsewhere.

The food is not fresh nothing special not worth $11 for 4 tenders the fries are very greasy the catfish sux I called about my experience and they told me we agree with you lol

Relaxed atmosphere and makes you feel like you are visiting a friend at home (but you still have to pay). Foods fresh chicken tenders are just that (tender). I've never tasted anything bad from this location.

The food was good and hot. It wasn't salty like most of the Chicken Express that I have been to. Prices are just a little bit high for a 2 pc and a roll. 4 stars

We were told there was no gravy, so we changed up the order a bit. No big deal. Ordered gizzards and was told we had to wait for fresh ones. Not a problem. We left to go grab some gravy from a business next door to kill time while we waited. We were impressed by Anne's attentive customer service when we returned, (she remembered our car and brought the order out quickly) and also pleasantly surprised to discover fresh gravy in the bag when we got home. Definitely will be back.