Chicken Express, Athens TX

We started the call aprox 10 minutes away from our house and were put on hold for 20 minutes. We didnt even get a whisper of help all the way there, and when we walked in someone there apologize and saying they were in a rush. However, that is absolutely no reason for me to be on hold for 20 minutes! If I could give this place 0 stars I would! Because I didnt expect such a rude worker when we were walking out!

Charging Seniors for sauce is outrageous. Should tell me that is extra cost when ordering.

Missing sides twice. The first time I didn’t say anything because I didn’t want to drive back. The second time I called and they said they would write it down and give it to me next time. I went about a week later and was told I need my receipt. I told the manager we would not be back due to the bad service, she just said sorry to hear that!

Quick chicken place (probably why it's express?). Food is always hot and made to order. No matter who I get at the window, they are always friendly. Fried pickles are a little oily, but the corn fritters are always good.

The least you could do is provide recently cooked chicken in the drive thru instead of the pieces from this morning. It's chicken, it's not that complicated. Throw old chicken out. It's not rocket science. Wasted $17. Go to KFC I guess.

Thank you to the sweet girl who took our order.came by our table to see if we needed anything.and thanked us for dining in.that's good customer service! Food was great. Thank you chicken express for training your people right!

Went through the drive thru tonight and the lady was in a hurry to take my order and didn't have everything I asked for. I asked for ranch for my fried pickles when ordering but did not get it so I asked at the window. She was snappy and said they don't come with them so I mentioned I had tried to order them. She did give me a ranch but seemed to have a an attitude about it.

I thought I had a wrong order Until I found out they had only taken the order down wrong. The gentleman showed me where the mistake was made. Gave me a dinner a drink. Got me all taken care of great management thank you. We do like our liver and gizzards to.

Every time I come thru the drive thru the you g man in the drive thru is extremely courteous and helpful. In todays world you do not see that much! Tonight the lady (Barbara) who also brought my order out was very friendly and nice. Keep up the good work! I will continue to return because of the customer service.
-Summer Lummus
5/26/2023
8: 20 pm

Right here we got some darn fine fried chicken and they were happy to put our order togather just the way we wanted it

The most pleasant experience tonight! Shane was amazing! Very polite, read back the order as I was ordering and again twice when I went to pay! Not to mention he had a great smile!

We stopped by at last minute.after lunch and just was impressed.food was hot and cooked fresh.it wasn't under heat lamp since yesterday.the service was above average also.the employees were all kind and acted like they enjoyed their job.told manager too.thanks for a decent fast food meal in a longggggg time!

Had to wait a bit for the livers, but well worth it.always nice. Always ready in a timely manner. Always find an extra piece or two which is nice as well.

Very nice woman st drive thru but food was not great. I love fried chicken so I was expecting so much more. Just not tasty at all. Bland.

Good food, big orders usually take awhile because they have to cook it.
But it is hot when you get it home.

Very clean, employees were nice and helpful, food was overcooked, not that good, but not terrible.