Chicken Express, Benbrook TX

We just came through the drive through and ordered two 7 piece tender meals and only received 5 tenders in each 7 piece meal. It would be nice to get what I ordered and not shorted. Make sure your employees are counting correctly.

I really like Chicken Express, however, today’s visit was disappointing. The chicken was over overcooked and the fries were undercooked. I threw both in the trash.

In the short time we have lived in the Benbrook area, the Chicken Express location here has ruined our customer experience, as well as been extremely sub par, versus other much superior locations. Today was no different. I called in my order and asked for both flavors of Serendity spice and Texas Pete packets to be added to my order. None of these condiments were in my order and napkins were absent as well. The drive through attendant was improperly wearing his mask with his nose not covered and two other associates inside weren't wearing masks at all! The chicken was overcooked and oily, the ocra was undercooked and the mashed potatoes were dry. Hard not to believe that our order was composed of left overs from the night before. NEVER AGAIN. I'll drive out of my way to eat elsewhere! Chicken Express doesn't get another cent from my bank account. I'll be calling corporate, in order to issue a formal complaint as well!

Took 26 min for a 3 piece catfish dinner but it was decent. Would have gone elsewhere though had i known. Drive through said 8-10 min. Over 3 times as long really is far from fast food.

They must not know the difference between a biscuit and a roll. I asked for a biscuit and got a roll. The okra was too salty. At least the chicken was warm when I got home.

Extremely rude staff who do not wear their face masks properly. When I pointed out that a staff member wasn’t wearing his mask properly he said, oh I’m well aware. Disgusting place!

Horrible service. Person taking order can't hear you. I had to repeat order 3x's. Then I ordered sweet tea and got unsweet tea. It clearly says on my receipt SWEET tea. I went on my lunch shop I didn't have time to go back. Why give an option if its ignored.

This location is always fun and the food is hot and fresh! Nobody is perfect so Not every order is correct but they go above and beyond if there’s ever a problem. You guys rock!
BTW.there wasn’t any problem with my order today.hasn’t been in a really long time!

The service and food was amazing. The only reason we gave it a 3 was because of the poor management that was displaced in front of us. Not only was her attitude poor but she was also rude to the employee. Idc if it's your 1st day or 100th day on the job. Management should never treat an employee the way she did.

Hot, crispy chicken with fresh sides. Tea so sweet it'll curl your toes. One of my regular go-to places.

Great experience, service is fenomenal. We originally ask for 20 chicken strips the only issue was that it came with 1 side order and my daughters wanted two, so the cashier suggested the managers special Wich it is 15 with 2 side (for 3 people is more than enough). He care more to service than to upsell.

My son & I love the Chicken tenders at Chicken Express! However, I don't like that they give the same amount of gravy for 7 tenders as the do for 4 tenders.they make you pay for more gravy although you already paid for more chicken.the amount of gravy ought to be increased with the increase of chicken!

The best ever! Food is awesome, Staff is even better. I appreciated Elaine's professionalism and great ability to multi-task

The place was unorganized the food was slow they had nothing pre-cooked for the evening Rush there were people waiting in the Drive-Thru and inside the manager even came out and asked if we would like to change our order to something else that would take less time to cook all we wanted was chicken strips should be the most popular item since it is number one and number two on their menu. We also went back 3 days later to give them a second try the chicken strips We're so salty that we couldn't eat them this is obviously not one of the best locations

Food was fast and hot. Service was fine in the drive threw and line moved quickly when i was there on a Friday evening.

AWEFUL! The Gravy was water! It was so bad we threw out most everything. Called and was only offered an "IM SORRY" Im out $52.45 and I get an "IM SORRY" I wish I had paid with a credit card I would cancel it!

Went inside with a group of about 15. Food was fresh and service was great even though it was about an hour before closing. Will definitely be back.

This Chicken Express is ALWAYS on point. I ask for extra crispy sides all the time and they actually take the time to do it (unlike a lot of other places). I've even worked at a chicken express before and this one is above and beyond! I am never dissatisfied

Most amazing management! Never had a problem with any of them or their team of managers. Tyler is very professional and extremely nice. I recommend this Chicken Express over any other and will drive here to eat before another chicken express for sure!

First time I ever ate there and it will be the last. Absolutely flavorless fried chicken. I don't think they add any seasonings to the batter whatsoever. Sorry guys, I like some flavor here. What is this, hospital food? Fries were cold and limp. GONG! Won't be back.