Child & Family Guidance Center (Dr Trulson), Dallas TX

8 locations that offer psychiatry, counseling, and home-based skills training for both adults and children.

The reason why it takes long for someone to answer the phone is because they only have three people at the Harry Hines location answering phones (but they call it a call center lol) mind you they have 8 different locations that they schedule for. They open at 8 the people that are scheduled to go in at that time don't arrive until 8: 15 or so. If you attend a different location and want to speak to someone your better off going up there, they don't answer the phones, return phone calls. They can't even keep doctor's they quit within months without notice and they call and reschedule people out of nowhere. Therapists also quit that's why it takes months for someone to get assigned to one and if you are out of medication they will not give you a refill they don't care all their going to say is go to the E. R.or give you the # to the after hours clinic. If you "try" to speak to supervisor "not gonna happen " majority of the time they don't wanna hear it and they will tell the CSR to send it to voicemail and of course they won't return your call. Majority of the Harry Hines location is family you have the CSR lead Ana who is over her sister, their two cousins also work there. The female that is over billing is also over her daughter and the person that does medical records and her mom work there. I can go on about this unorganized clinic! I would highly recommend you to seek help elsewhere.

This place is the most unorganized place. I took my daughter in February for her first appointment. They scheduled it for April 10th. Went to the appointment and they said that we didn't have an appointment. This is uncalled for and a waste of time.

I appreciate the service provided by this organization. When my son had an issue as a child, they helped him greatly and hooked us up with speech & occupational therapists as well. Now due to a change in insurance I am back, and yes the office is busy, and yes sometimes there is a wait.
But I have been treated kindly and effectively, more than I can say for my prior care provider.

The clinic deals with a lot of low income and medicaid patients. So they have a lot of patients. The staff is friendly and helpful. The doctors and therapists listen to everyone's concerns and try to determine what is the issue at hand. They also are very good connections with other services.

This place is ridiculous. 2 hour wait times to be seen 3 minutes and everyone makes you feel stupid for being shocked waiting so long. If you have options (unlike myself right now) go elsewhere!

Office staff failed to properly and accurately honor the request of a court order issued by a judge.failure of court order documents were not in order per request.

My daughter goes here and Dr. Trulson, doesn't know what the hell she is doing. She should pick another profession because this is not it.

Super rude front desk ladies. Makes it very awkward to get help and when having to go through them. They never pick up the phones and when they do I always get hung up on if I get put on hold and I live in Fort Worth so when I need to speak to someone I have to drive all the way there.

I'm a truck driver and my semi broke down so I had to reschedule my appointment. I didn't have enough medication to last till my next appointment they would do nothing rather me suffer with my depression then give me a refill or my next appointment. You call and they dont answer. They dont care about there patients.

They did not understand the full problem of the patient. They were insisting only on medicine. Did not feel comfortable all. Very disappointed.

So I made an appointment for my son almost a month ago they called me to confirm his appointment so I confirmed it they even sent me a text message which I confirmed as well my husband and I both took the morning off to be with our son I walk in gave my child's name and waited for a minute receptionist then tells me the Dr that was supposed to see my child was fired a few days ago I'm looking at her like ok so there's no one else here to see him she was like well I can see what we can do so basically in a nutshell they were not able to see my son and didn't have the courtesy to call me to reschedule this place is very unprofessional not very considerate it was horrible and I will not be taking my son there again

This office is so unorganized, i always call to schedule appointments and they ALWAYS HANG UP ON ME. When i call back all they say sorry that was not me which i know by their voices. The harry hines locations is horrible do not go there!

I have called these people numerous times and am always on hold my phone call is NEVER answered! The times that I have been here I asked about the parent and anger management classes which are 2 of the sole services they provide on their website. I am always told they don't know when the next classes are. (I need to get these done in 1 month) seriously there has to be someone in this building that gives these classes! I had to have my counselor talk them because the office staff is too lazy to do it on their own. They were right on it when my counselor told them to call and find out when and what time these classes were. Imagine that. 1 phone call, away! Also I was told fter paying for 2 of my counseling sessions already that it was 10 more bucks than what I had been paying. They need to get their front desk people some training.

Unfortunately, I will not be returning here. I was diagnosed with postpartum depression over a year ago. The location of my previous physician was not working any longer, so I needed to make a switch. After waiting for an hour an a half for my appointment (which is apparently normal, according to the front desk staff), I was finally seen. The doctor was fine, took my history and explained my medications and how they work. I had no issue with her. However, when I was sent to see the caseworker (w/o any explanation why I needed to see a caseworker), I waited another 15 minutes until I could be seen by her. She looked through my file, then asked me what was causing my depression. I explained it was postpartum, and she literally asked me what reason I have to be depressed, since I just had a baby and it's supposed to be joyful. My first thought was, "Yeah, no s! #t, Sherlock. Why else do you think I'm here? " It takes enough courage and energy to even go to the doctor for help, and it is absolutely unacceptable for staff to shame a patient for their mental illness. I will not be returning.

I just don't like that they never answer the phone and if you need to reschedule a appointment, they book you a month later.

They have the worst front office staff. They seem to never be able to answer your calls and when they do they put you on hold forever, with NO regard to your time and or situation. Right out RUDE, NO PROFFESIONAL ATTITUDE and or General CARE the Medical staff should have.

Would give no stars if I could. The staff doesn't care and the doctor refuses to listen to you.

I just called to get an appointment and the young lady who answered the phone was rude and not helpful at all. I'm sure the doctors are wondering why patients aren't making to them it's because of the people answering the phone!

They have been nothing but helpful, my son is seen by a Dr.there and they have gone above and beyond any doctor that we have ever been to. The staff is helpful and they are really on top of their job! I totally recommend this place!