Chili's Grill & Bar, Brownwood TX

It started right whn i walked in. It took awhile to get seated n to order. Our appetizer came to our table before our drinks. Bigg disappointment. I wanted a steak.

Omg got here when opened with team. Of 30. The bathrooms look they have been cleaned in days dirty Mike had a f game in there.

The food came out cold, the wait staff was rude and they had to send our food back because they kept bringing us food that wasn’t ours… I never complain about food but this was gross. I’m so disappointed that we still had to pay when all we ate from our plate was a few bites of the sides. Never going back to this one.

I used to go in chillis all the time But the service is terrible the food is OK but then 9 times out of 10 You have to wait for your food to come out which takes forever to this restaurant has definitely gone downhill

If you're looking for something quick this is not the place to go.

Ordered meals with 2 appetizers, chips/ salsa & fried pickles. We finished the chips and received a refill then about 15 minutes after that got the fried pickles which were completely burnt (we literally could break them in half and they crumbled all over the place like chips). By the time we saw the server again we had been there over an hour and asked her how long until the food would be ready. She replied "it should be out soon" and went to check but didn't come back around for about 20 minutes to clear the table of the appetizer plates. It was a Sunday after noon with hardly any other tables seated.we then asked the host how much longer and explained we needed to get back on the road because we were traveling home. She left and came back and said it's almost done and we asked if they could cancel it because we are still 3 hours from home and it's now been almost 1.5 hours since we ordered.she disappeared and some time later the food arrives. We ask for the check so we can eat a little bit and leave quickly and the server lingers at our table talking about how much she hates her job and to take her with us.terrible food, terrible service. Just avoid it.

The waitress was rude did not come to the table to give us refills on our drinks. It took well over an hour to get our food we had to ask twice about our food. The lady at the bar was rude. Just the remember the customer is always right

Finally went inside 20 plus minutes after their scheduled pickup time and got cold food I paid good money for. First and last time ordering from here.

Meet some family here in June 23. I've been to this restaurant several times but. There seems to be a new menu lots of new employees and possibly a new cook. We arrived 3pm ordered 3 meals 4 drinks and an appetizer. The appetizer was chips n salsa. The chips were so salty they were inedible. The location was slow only a handful of other guest there. When we requested a replacement for our overly salty chips it took 20 minutes to get them to the table. Our orders which were lunch specials took almost 1 hour and 30 minutes to be brought to us. We spent a total of 2 hours waiting for food and when the meals were brought again some of the food items were so salty you couldn't eat them. When we were given our bill there were errors on the bill making our meal $13 more than it should have been.

Walked in and stood at the counter for a few minutes
Finally went and sit in bar area
Waitress more interested in 4 guys at bar besides anyone
I went and got menus from the front

Waitress finally showed up
No miller lite on tap
Flat top grill was out so no burgers or steaks or chicken breast

The rating isn't for the no beer on tap or flat grill out
Its for the service this establishment has
2 other waitresses showed up hiding in back

Wont be back

Complete trash period food and service wait time is ridiculous, servers are rude, insufficient, and slow, bar, does not make drinks properly. Worst

The food is excellent, probably the best I've had at any Chili's. Kudos to the Chef. The service, not so much. We went at 2: 00 pm on Friday, June 17,2022. Our server, Frances, was delightful. She had a confident & warm presence & seemed very comfortable. The other servers were not professional, seemed not to know what they were doing or what was going on & you could tell they definitely didn't want to be there. We were brought the wrong food, waited 30 minutes for some ranch from the servers who brought us someone else's food. Frances swooped in & brought it right out after we asked her when she came to check on us. We never sat with an empty drink as she was very attentive to our table. Thank you for great service, Frances.

Ate at the bar, beer was ice cold but the chicken strips tasked freezer burnt. One of the only places in town to watch sports during the day.

I rated this place 5 stars two years ago, but unfortunately I have to change my review.
While the food has always been to my liking, the service is atrocious. Not only do you have to wait possibly up to an hour and a half or more for your food, you sometimes may have to wait almost as long just to get your drink refilled.
I feel almost bad for leaving this negative review, because of how much I used to love this place.

Good food and good fun. Everything was up to par from the food to the environment. Great staff and funny birthday surprise moments where everyone can join in.a place where you won't leave hungry

This has to be one of the most dirty chilies I’ve ever been to. The manager on duty was to busy talking to customers who were eating versus making sure the staff had the support or help needed to get tables clean and wiped down. Instead for the whole 2 hours we were there the tables had food still on them. The food was less than sup-par. I think it’s time this location closes or new upper management needs brought in

I had the grilled chicken and it was surprisingly fantastic, this is how every Chili's should be. The drinks here are also well done.

Specifically ordered my dinner and they were out of certain items.in addition, wait time was ridiculous as well. 1st time here to this location and my last time here!

Atmosphere was good, appeared clean, staff seemed friendly, but was out of what I wanted to order to. Food was alright. Appetizer was really good.

To whom it my concern, I had a interview today at 11: 00am for a server.
I arrived at 10: 50 for my interview, door was locked. I waited till 10 minutes after and door was still locked.there were also customers waiting for lunch. Nobody came to door. The sign clearly states 10: 45 is opening. I guess you don't want to hire people that bad.
Thank you I left my day job early for this interview.
Sincerely, Debra Dugger