Chipotle Mexican Grill, Cypress TX

I don’t usually go out of my way to leave a review unless I’ve had exceptional care or absolutely awful. In this case it was unfortunately absolutely the worst experience at a chipotle we’ve ever had. Management is non existent, it took 30 minutes to order, half of our food was cold by the time we sat down with it due to it sitting out on dirty counters while they mixed up people’s orders, the first person prepping food was completely carless about his job and didn’t bother to ask for any help that he clearly needed, and no one working together were communicating about a single thing. Complete unnecessary chaos, we will not be back.

Overall the food quality and the service itself at this location is pretty good and typical of most other locations. However, I have chosen to rate them only one star because of the absurd price for what you get these days. Chipotle needs to see the writing on the wall, nobody wants to spend $12 for a burrito especially right now with the high price of living everywhere.

To make matters much worse, there seems to be an ongoing competition between their employees for who can make the smallest burrito. Maybe they are giving out bonuses for who can rip off their customers the most? They are obviously trying to conserve on the amount of ingredients they are giving you inside of a burrito, which makes it even more unreasonable that they still charge so much money for it.

Sometimes I have to literally beg the employee to add more ingredients to my burrito. I shouldn’t have to beg for food when I am spending so much money. I hope that Chipotle will either lower their prices or start giving their customers what they paid for like they used to, but unfortunately that’s highly likely because profit is king.

Worst place to come when ordering on line, plan to wait about 30 min after your order is supposed to be picked up when ordering online. Place really needs to do away with online ordering.last time placing an order here

They were out of water cups and they tried to charge me for a regular drink cup even though I just wanted water. Sorry but if Chipotle is out of water cups and a customer just wants water, that sounds like a Chipotle issue & they should have honored the cup for free. It’s not my fault they are out of water cups and I’m not paying $3 just for a cup when I’m literally going to fill it with water…SMH.

Since Chipotle corporate did nothing to remedy my disgusting experience. I feel I must let everyone know, they allowed someone with mucus coming out their nose serve the food line, who proceeded to try and charge me for items I didnt have in my order, employees argued with me and man with snot coming out of his nose cussed at me. This was 10/01 at 6: 45 pm. #412. No denying it Chipotle. I got sick! Dear customers, be careful! I will not be back.

Service at this location has declined. No clean table to sit for dine in and staff, including the manager was confused about how to enter a side of queso to an order. The most weird, confusing Chipotle experience ever!

We did carry out. Just to warn you the prices have gone up just like most places. Why I dropped ratings this time is that there was an insect in the cheese which an employee noticed as they were ringing up our food and called the manager over to. They swapped out the cheese without saying anything to use or the man behind us which also had a bowl with cheese. Neither my husband or I noticed as we were messing with the ap and paying for the meals but my daughter saw and watched the entire thing transpire then told us after we ate. I am very disappointed that nothing was said to any of us that just had received cheese from that bin.not sure how I feel about going back.

The entire experience at this location was horrible, every single table was dirty, there was trash all over the floor, the fountain station was nasty, there was no ice so we had to settle for hot drinks, just a all around nasty location, will not be going here again.

Probably one of the most inconsistent and slowest chipotle I’ve been to and it’s not even a large location. If you order online always add 25-30 mins to that pick up time bc their to-go staff is a joke. On top of that 80-90% of the time your order is wrong or missing something.

Always double check your orders and if you do alert the staff they’ll give you the dumbest look you’ve ever seen. Might as well go to taco casa down the street.

There is no point on ordering online if it takes 25 minutes, after scheduled pickup time, to get your food. The whole point of ordering ahead is to save time and not to make another line to pick up your food.

Horrible customer service. The first woman rolled her eyes at me when I asked to try the new stake, and the woman doing the topping got annoyed when I had more that 2 toppings. I was the last person in the line after the rush so I get tensions can be high but that’s not a way to treat someone

Chipotle is delicious, but I will NEVER return to this location. Beans were hard af, the Asain girl with pink hair gave me the smallest burrito I have ever had. Rice was hard too. Disgusted. I’m very disappointed this location use to be good

For being a Burrito food place, the burrito wrapping skills are lacking. Ordered a Burrito, ended up making it into a Burrito bowl myself because all the rice and beans were already out of the tortilla once I opened the aluminum. When I cut it in half.it was over. My Burrito guts came all out! Maybe they need a thicker tortilla, idk. I was going to take pictures but I was starving already. Yes, I ate it cuz it's good. But the wrapping defeats the purpose of the "Burrito".

The 3 stars isn't for the restaurant itself. It's for its location. It is located in an extremely small parking lot that has a popular coffee shop and burger joint right next door. Finding parking is nearly impossible.

The food was okay, got my order right and the service was good. I have been here twice and the food seems okay but it is consistently messy in the dining room and around the drinks. They didnt have ice one of these days. Should let us know we cant get ice and we might choose something else. I think a clean place would go far to improving people's opinions.

Easily the worst Chipotle location I've been to. Rice was mushy. Chips were stale. Beans were hard/undercooked. The pico de Gallo had over ripened tomatoes in it that were on the cusp of going bad. Staff was incredibly disorganized. This location is really bad. Made me want to never have Chipotle again.