CHRISTUS Trinity Clinic, New Braunfels TX

This place sucks! I was supposed to have my first appointment today. They send out a link with their address in it a day prior. So I pulled it up in maps on my iPhone. This address took me to the other side of town. So I call them and they say oh it’s an error on maps. A lot of patients tell us this. So why do you send that link or not give the proper directions in the text? I finally make it to the office a little after my scheduled time. They take my information and I sign basic paperwork and tell me to sit down. 5-10 minutes later they call me up and say I need to reschedule because I was late. Are you kidding me? You guys gave me the wrong address and you said it happens a lot. Why must I pay for your error. So I then ask when is your next available appointment. They say a whole month later. Screw this place. I won’t be returning.

Beware of this place. Went for an initial visit to Kyle Smith for primary care doctor. They checked my blood pressure and weighed me. Met with doctor and told him my med history. Set me up for bloodwork and referral to another doctor in their clinic. I then received a bill for $229 after insurance paid $145. When I asked my insurance why they did not pay for the whole bill, they said it had been coded on the claim as having provided me with treatment for my heart condition. When I complained to Christus that I had not been TREATED for anything, they said they would review the coding. After 60 days, I had to call them back and they said they would not recode the claim. I contacted the doctor who refused to help. They lied about treating me for heart disease and refused to correct their mistake. Now they say I am 90 days past due and are threatening to send my account to collection. These people are liers and thieves! Find anyplace else, these people are willing to do anything for some extra money.

Darcy sammons is awesome. Sat down with my husband and I and shared some things that no dr has ever shared with us. She even used the paper that patients lay on to have a visual as to what she was explaining. So sad when I found out she was gone.

A Specialist referred my Older FIL here to a GP because Christus notified them they "needed New Patient's". Now after 1 visit, can't get an appointment sooner than 1 month out, even for a Critical Care situation. They only do 1 walk in/call in a day, even for CC. Overbooking. Avoid this place, find a Dr Office that isn't in it, just for your money!

Most of the office staff seem to be helpful except for Dr. Benca’s head, nurse named Heather. She is the most unprofessional person I’ve ever been in contact with and must hate life and people. Bad combination.

Cancel appointments and fail to tell patient why the lie about it blaming MyChart for moving my appointment to a later date. If the staff can schedule an appointment while canceling another appointment, while you stand in front of them, then MyChart is not to blame! They lied to me.