Church's Texas Chicken, Temple TX

Food is usually always correct. Customer service is the rudest! Never know if the lobby is open. Door will be unlocked. But they’ll tell you it’s closed.

Absolutely THE WORST location I’ve ever been to from Georgia to Texas. The female in drive thru did not understand an 8 piece meal mixed, spicy chicken with no thighs. She kept asking was it just the chicken like 4 times. I kept repeating “meal”. My husband even had to chime in and said, “It’s a meal ma’am” Then she kept asking, “no thighs? ” like 5 times. I had to keep saying we don’t like thighs but we want the 8 piece mixed spicy chicken meal. She asked will half and half be ok. My husband said, “yes” we get to the window and pay $30+ while the huge light skinned girl was laughing at whatever, it detaining was not doing her job correctly. She asks us to pull up to the front door to wait on 6 jalapeño bombers. We were the only customers there except 1 other person. They send the food out, the girl looks at my truck by the front door then walks around the corner of the building looking and came to my truck and asks if we ordered chicken? I said yes and took the bag she handed me through the window saying have a blessed day. I decided to check the food before I drove off. In the chicken box there were 8 legs and 4 biscuits, mashed potatoes with gravy and the bombers. I saw red. Got out my truck with the food while my hubby sat waiting. I took the food to the counter and an employee asked can she help me. I asked for a manager. A guy turned around and asked what’s wrong? I asked him when does a mixed order of chicken comes with 8 legs? What chicken as a whole comes with 8 legs if I’m repeatedly saying Mixed? I opened the box to show him. Some random employee that walked inside while we were ordering in drive thru said “but you said no thighs”. I wasn’t even speaking to him/her. I told her/him that I could be wrong but I thought chicken came with other parts other than legs and thighs and I clearly said MIXED several times. Then the manager said so you want breasts too? …and proceeded to put 4 breasts in a box and handed it to me. I’m not happy. A store full of my race and all of them seemed unprofessional and illiterate. No one working in the whole place knows that an order of spicy mixed chicken included breast, wings, legs and thighs. Not only was my order wrong, they got me upset when my cardiologist told me not to get upset. I’m not even hungry anymore. This location has turned me off from all of Churches Chicken locations. They need employees with at least a GED that understands English and how to solve word equations and listen and comprehend. Everyone was black except the little girl that brought the food out to me. I made this a point because their actions, thinking and rationalization embarrassed and upset me as a race. It’s sad. They all should be fired and need a job not dealing with customers or comprehending. A mixed spicy meal without thighs does not mean a half and half meal with only drumsticks or only chicken. WOW.

No one could get the order right. Got 8 piece mix with no thighs and got all legs. Manager could not even get it right so no wings in box. Took order back and got 4 breast and they all were laughing and playing. Don't recommend this location

The baked chicken is amazing! I did not know they had baked until the young lady asked me baked of fried after I put in my order!

Place is bad.service at drive threw very rude and the send out dry chicken with feathers all over it.place is a joke.

The wait is always taking a long time but they do give good food out thats is very delicious. The food is always fresh. And the people the work there are friendly and always happy to help. I would like for them to find a way to serve faster but yet again it is a popular place to eat at.

They didn't get my order right in the Drive-Thru. I asked for French fries instead of mashed potatoes gave me mashed potatoes anyway.

This is my 3rd time going to this Churches' and again it is not good. I ordered and paid on-line and when I went to pick up I was told to park in the front till the order was ready. I should have been by the time I got there. Sat there for about 7 mins and a gentleman came out to tell me that they didn't have corn due to the corn cooker not working. I told him OK just give me the corn and I will cook it; he of course could not do that so substituted with okra and mac and cheese. Waited for another good 10 mins and had to go inside to find out what was going on. It was just being completed. So, I had to haul all of it out myself, no offer from anyone to help (I ordered 6 orders of the chicken plus other items) $100.00 dollars' worth of food. Only one other person was in the restaurant. Got home and checked all. All was there this time, but the smokehouse chicken halves look more like baby chickens or Cornish hens and dry. Not very appealing. Nothing like advertised and/or what my daughter brought home from another Churches. I am giving up on this place. Tired of trying to give them other chances in hopes that it gets better but has not.

Went threw drive threw service was good as expected nothing special but the food had absolutely no flavor

I'm not quite sure where to start. Well.actually, I do. I can lead off by writing that I had no earthly idea what I wanted for dinner. I had two kiddos with me so I let them choose. Chicken it is. There's a chicken establishment about a block away from me but I chose Church's instead. Why? Because I saw the commercial for the Bourbon Black Pepper Smokehouse chicken. Enough said. I arrived to Church's around 6: 15. There was no one in line when I arrived. A young lady could've very well assisted me but I guess she just didn't feel like working today. Go figure. Now.there was a young man working drive-thru who was basically doing everything. After I stood there a minute, he asked her to take "their" order. Get this guys.she actually had the audacity to mock him by asking who "they" were. Wow.just wow. He made a comment in response to her remark. I ordered a family meal that comes with 3 sides. I wanted two mac-n-cheese and one. No mac-n-cheese nor. It's not even 7. So. I ordered just chicken. I also asked about the new Bourdon chicken (the main reason I went to Church's). I was told that would be an additional 20 minutes. No thank you. I finished placing my order and waited. As I saw cars leaving drive-thru that came after me I went to the counter to watch the orders being made. Three orders total (including mine) were being processed. My order had hit the 11 minute mark and yet no one started preparing it. The young man working drive-thru eventually started working it. Was it worth the trip down 31st? Nope. Their prices aren't any more competitive than the chicken spots I normally go to. To each his own.

During my first time ordering from this place, the girl who was working the night shift had an extremely rude and unpleasant demeanor. It was truly disappointing to be treated in such a disrespectful manner as a customer. Her behavior was uncalled for and unprofessional, and it left a bad taste in my mouth. As a result, I have decided not to return to this establishment.

To elaborate further, customer service is an essential aspect of any business, especially in the food industry where customers are looking for a pleasant dining experience. The behavior of the staff has a significant impact on the overall experience, and it can make or break a business's reputation. In this case, the girl's rude behavior was unacceptable and left a lasting negative impression on the customer. It is crucial for businesses to train their employees on proper customer service etiquette and the importance of maintaining a positive attitude towards customers. By doing so, they can ensure that their customers feel valued and appreciated, which will lead to repeat business and positive reviews.