Clear the Air Cooling & Heating, Pearland TX

John Santucci from Clear the Air completed our first checkup of our AC and Heater today. He did an excellent job in checking all the critical components and functions and explaining in detail what this involved. A job well done.

Called Clean the Air to check why our air vent was leaking and received excellent service. Scheduling was easy the person who I spoke with was very nice and got me scheduled the same day. My technician was Robert Britt he was very friendly and knowledgeable, he came to inspect a leaky vent and explained how condensation caused the moisture to build up in the vent and leak.

Jacob is a great tech. He knows his stuff! I also am very happy with this company. Look into their membership option.

John Santucci was awesome and explained everything perfectly
We were very pleased. Thank you Clear The Air

We have nothing but good to say about Clear the Air! They installed our system and do the maintenance and they’ve been nothing but helpful and professional.

We are so happy that we used these guys to install our new a/c unit in 2017. We have had very little problems and the best service anyone could ever ask for. Mark Ortiz was a very polite technician and explained everything thoroughly, showed me pictures and was fast. He left everything exactly like he found it. Job well done.
Just had our winter service appointment with Jacob Fletcher. He was the most polite and well mannered young man. Very thorough in his service explaining everything. Everything was out exactly back in its place. Couldn’t have asked for a better experience.

The technician arrived on time to give me an estimate for a complete new system. He was knowledgeable and easy to talk to. He was patient and able to answer all of my questions. I plan to use Clear The Air to replace my existing system.

Job well done. I appreciate how clear and detailed Jacob was in explaining the issues concerning our heater. I like the way that he broke things down to me in a way that I could understand it
and patiently answered my questions.

Thank you, Jacob

On April 17th, 2023, I reached out to this company for a service and unfortunately, I had to lower my review from a 5 to a 3. From the beginning, I was aware that they were coming out to try to sell me something, which made me cautious. The technician who came to my house did not address the reason I called them for service, but instead tried to sell me a new unit by finding issues with my current one. I informed him that the previous technician had taped up my condenser unit, which I suspected might be leaking, but he did not address my concerns or remedy that specific action.

The technician proceeded to tell me that my units in the attic had black mold, and my outside compressors were 22 years old and likely to go bad at any time. He also claimed that my house should be freezing, but it wasn't. I was wearing a jacket inside the house, which he failed to notice, making me skeptical about the rest of his claims.

His closing statement was to ask if I wanted to pay cash or use credit without giving me a price. As he was leaving, he mentioned that they could include discounts in the prices they were going to send me. This approach left me wondering why he couldn't just give me the price with a discount instead of making it seem like he was doing me a favor.

When I told him that I would shop around for prices and that I had a home warranty, he proceeded to tell me that the warranty would use the cheapest components and units and would not be energy-efficient. I found his claims to be baseless and unsupported.

Although I understand that his job was to sell, this company failed to establish trust before asking for a sale. Their sales pitch was terrible, and they continued to sell and try to close like a company from the 80s. They failed to acknowledge that consumers are more savvy nowadays and that they are dealing with more educated buyers.

As a professional marketing and sales company owner, I can confidently say that this company needs sales and marketing training. The technician did everything wrong in his sales pitch, his actions, his delivery, and his presentation.

Unfortunately, I will be shopping for another company that can come out and gain my trust before trying to push a 22K A/C unit on me.review on 2021
I first wrote a review giving this company a stellar review. But the after the service leaves a lot to be desired. They did do a great service except my unit upstairs Was leaking air and the tech said he would put tape on it. When I checked a day later, he did not put any tape on it, so I called the next day to have them fix the issue that Thomas said he would fix. They advised me it would be a week before that can come out. Really? ! One week to fix a problem that was supposed to be fixed at the time of service? ! Some thing like that is neglect and something that should have been addressed immediately! Not only did I purchased a membership that was supposed to give me priority service. And their excuse was we have a lot of members? ! Really? ! So what's the point!? Thomas oversold something this company cannot stand behind. I will get my attic taped. But I will never use them again. Whatever you do DONOT purchase the warranty or priority service. I feel it is a waste of money. It seems to me that They do not have the manpower to back this membership. So I am canceling it as I was dissatisfied with their answers. I can take that money. Put it in an account and create my own discount. Since then the company has offered a resolution I am giving 5 starts but we will see what the future brings.

Excellent, check list was great and Mr. Britt explained it well.
Very professional.
Nancy Leber

John did a great job taking care of both systems for us, going over their status and providing suggestions as appropriate. Highly recommend this company as they have been wonderful to work with.

Robert Britt did excellent job of reviewing his visit and the status of our HVAC unit.
While all your techs have been good, he stands out. Thanks for sending him.
Quentin Leber

Jacob Fletcher of Clear the Air performed my scheduled maintenance on time and with professional decor. All things checked were within spec sp no worries.for now.

Jacob was very polite and knowledgeable. Tests were done quickly and and all options were explored. Thanks Clear Air.

Mr. Fletcher was on time, courteous, polite. He answered my questions in "people" language and explained everything. I would recommend him to others and would prefer to have him come check the unit the next time

He was very precise and detailed in his explanation about my heating system. I feel very confident that Jacob did a great job and that our air is working well. Thanks Jacob!

Robert Britt came to diagnose a problem with our Trane heat pump. He arrived promptly and took his time checking the system. After he discovered the problem, he explained it and arranged for the new part and warranty work. This company has always had good communication and they are always on time.

Robert Britt provided excellent service for my heating tuneup and maintenance. He did a thorough job. He was honest and friendly. He took the time to explain everything thoroughly. I Highly recommend!

Raul Gonzales was very nice, thorough & professional. Had a long job list had done: install plenum & media filter cabinet for upstairs unit; gas drip line & install media cabinet for downstairs unit; clean & sanitize downstairs unit, plus clean & seal downstairs registers.

Clear the Air was very responsive and communicated clearly. Robert Britt was very thorough and did a good job explaining what he found.