Cold Stone Creamery, Cypress TX

Best Cold Stone I’ve been to! Staff was friendly and ice cream was divine. We will be coming back soon! Also, very clean and lovely environment

Love it! The best creamery ice cream I’ve tried. 100% recommend it. They have many good flavors to choose from (cotton candy, pecan, vanilla, cake batter… and many more. They also have many different waffle cones, chocolate dipped and sprinkles. Also a very good fair price! The place is clean and the employees are nice and welcoming!

Everything there is amazing from the icecream to the employees they where do nice and kind to me especially when I pulled out the notebook.

Employees need more training. Went on a Friday evening with the kids and it felt like we were inconveniencing them by being there.

When I went there was no napkins available at the cash register (or tables) and the tables were dirty from previous people. What ice cream place doesn’t have napkins easily accessible for guest?

MANAGEMENT PLEASE READ

I used to love Cold Stone. I considered it the best ice cream place for a long time. This location specifically though really needs some work. Went in with my girlfriend to try the new Nintendo ice cream things. While we waited to order, I noticed that there was one person making orders and helping pay people out. The other three or four employees were doing prep work. Normally I don't have a problem with this, but it was 8: 00 PM on a Saturday. Thats prime time for the after dinner rush and I would think that all prep work should have been done well before hand.

When I placed my order, the girl behind the counter looked at me very confused when I asked to get it in a waffle bowl. I then told her that I have allergies so please take the necessary precautions. I know they do this because I've been to other cold stone locations that have ways to make your order while preventing cross contamination. No one really knew what to do for allergies and if it wasn't for the manager who was only halfway paying attention, im pretty sure that they would have tried to just make it like normal.

When my girlfriend ordered, we finally got someone else to stop doing prep work and come help us. She had asked for the new Animal Crossing themed bowl and the girl behind the counter had no idea which one it actually was and didn't have any way of telling. No cheat sheets or nothing behind the counter. (Also slightly worth mentioning that they did not have any of their flavor names up to tell which ice flavor was which)

Finally when we went to check out, they upcharged us for add-ins that we should not have been charged for. I didnt make a fuss because I figured that I may be wrong in remembering how much it costs. We then got back in our car and looked up the prices online and thats when we found out that we ended up spending a couple extra bucks for our order.

A big part of me wants to go back for a refund but even as the nearest location to me, its still about 30 minutes away. (Which is the icing on the cake that I did about an hour of driving total for such a disappointing experience.)

The staff was very nice and helpful offering my wife taste tests without asking. The strawberry shake I had was delicious. Highly recommend this location.

A few employees i guess were supposed to open at 3: 30 due to new hours for this virus. We got here at 3pm. Waited. They showed up at like 3: 37 opened walked in and then locked the door behind theme it’s now 3: 44pm on Nov. 6,2020. I mean, if you don’t wanna make money it’s fine. But hire better employees.

Pleasant staff, fast, efficient. There was a line, the employees did a good job of waiting on every one. I ice cream was good. Only negative they were out of waffle bowls.