Coldair Air Conditioning & Heating, The Colony TX

Sadly they came out, put an (expensive) bandaid on our unit via coolant, then completely ghosted us on getting quotes to replace parts and the entire unit. Multiple texts and calls went ignored or with no response. We paid his service fee and the 9+ pounds of coolant and planned to use him for the complete fix but were forced to go another route after 4 months of no communication.

We have used Richard for nearly 10 years now and he’s always been professional and taken tremendous care of us. If any issues arise that aren’t emergencies we have to wait our turn in the throes of summer, but that’s fine by us.

What a wonderful guy. We called after hours on a Thursday evening because our ac had stopped cooling and having 4 kids and 2 dogs we certainly didn't want to go the weekend without ac or take the entire family to a hotel. Richard could have just scheduled us a come over and charged us for all kinds of things. However instead he so kindly gave my husband a few pointers of things to try because he could tell exactly what it was by talking to us on the phone. Our air was blowing cold again within a couple hours! I highly recommend this company. If they treat all customers with the honesty and compassion as we received they are the best in my eyes!

We have used Cool Air A/C twice now and each time was timely, professional and upfront with their prices prior to work. This morning our a/c went out around 4am and I phoned at 7am. Within 4 hours Coldair has come out, accessed, replaced and got our a/c turned back on. Recommend them to any one in need!

Used this outfit in the past. They did average work, but in the process damaged (cracked) my wooden fold down ladder going up into the attic. While they continued to use the damaged ladder, they just pretended like it had never happened. When I recently requested an estimate to replace my aging upstairs A/C unit, I was assured by Richard that he would get back to me with an estimate. Crickets. I never heard back from him. After four days passed (with temperatures in triple digits), I called him back. I was curious to know why a previous client, who had in the past given him big bucks for a new down stairs A/C unit, couldn't get adequate nor timely service. He readily admitted to simply forgetting about my need for the estimate, but in no way did he actually apologize, or even show any remorse. He basically told me that if his poor memory, lack of professionalism, lousy attention to detail and discourtesy bothered me, then maybe I should just take my business elsewhere. Well Richard, I most certainly will. Richard obviously didn't appreciate my business, and he probably won't appreciate yours either. So much for any semblance of a company's loyalty to a past customer. Do yourself a favor and go with Miles over at Enoch Water and Air Conditioning. Would not trust Cold Air or even let them in my home again.