ColDesi Inc + MESA Supplies, Inc., Fort Worth TX

I bought a Highland 1506 from a 3rd party.

I’ve had some “user errors” and every time I call their support is first class. Great attitude, always informative and they spend quality time with you answering all of your questions. They also send how-to documents for further support.

Our machine arrived with bent feet. Made a single call and Mesa made sure that was only shipping damage. They address issue that day and I have new feet on way.

Training of the physical machine via zoom went very well both my wife and I learned how to embroider start to finish a hat and flat items.

Currently we are still in training for the software for digitizing. After our first class my wife was able to embroider custom names one items. We look forward to our other classes via zoom.

All positives for us with our purchase.

If I gave 1 piece of advice to Mesa it would be to use a online scheduling program for trainings so customers can see available training times to reduce back and forth emails

My partners and I spent an entire afternoon at Mesa. Wonderful customer service and very Informative. Thank you ladies and gentlemen for caring

We have just purchased our first embroidery machine, the 1501C5. Everyone from our sales rep, Mike Garner, to our trainer & tech, Paula Thomas & Will Martin, have been amazing. We have zero experience in embroidery. By the end of our first training, Paula had us feeling like experts! Mike was patient and walked us through what made sense for our first machine based on our target parameters. We ran into an odd issue which Paula and Will went above and beyond to fix. I don’t judge a company by how well they do when everything is perfect, but rather how they act when a challenge arises. The Mesa team, even down to their finance person, was EXTREMELY knowledgeable, professional, and quite frankly, astounding. Oh, and their pricing compared to similar competitors what’s the best! Their starter kit had just about everything we needed to jump in and start shortly after install. I would be happy to give anyone a personal recommendation if you would like to follow up.
Luis Rodriguez
National President
WTFrs - Wind Therapy Freedom Riders
Congressional Recognition Award Recipients
TX State Senate Award Recipients
AriCircle Teen Suicide Prevention Program
WTFrs.com

My wife went in for training and the lady who was supposed to be instructing her didn’t know anything about the machine for 6 hours she’s trying to figure out how to operate machine, finally someone came in for last two hours and did a great job we paid 300.00 for training for 8 hours and only got two hours.

I bought my embroidery machine from Mesa supplies my trainer name was Bill great guy he knows the machine in and out

Bought a used 4 head, being used it was iffy. Had multiple issues with it from day one. Every call and issue was handled promptly. All my issues with this used machine have been 100% FIXED. I got the service I would have expected form buying a NEW machine. That is above and beyond what I would expect from buying a USED machine. Thank you!