Cole Haan Outlet, Katy TX

Showed up 30 minutes before close and Kevin helped me out with a return. Ended up returning 1 and picking up 2 more with their promo! Always great service here!

I bought a pair of shoes on 8/30/22 from Joshau. He ordered them
online. They did not fit. He refuses to order me a new pair. I WOULKD NEVER USE THIS STORE OR SALESMAN. They promise you the world to get your money, The worst customer service in the Katy Mills Mall. DO NOT BUY FROM THEM

The employee working on 8/18 must not have wanted to make any commission? My husband and I went in there around 6: 30 and he said “hi” - that’s it. My husband was looking to spend $$ on some shoes and a few other things. He went back to make a purchase after taking our daughter to the arcade, this dude didn’t even acknowledge him and downright avoided him all together. Do better - yikes.

Very disappointed in the Cole Hann quality. I have only bought Cole Hann shoes for the longest time. The shoes are generally good quality and comfortable. However, I just purchase a new pair of casual dress shoes and in just a few time of wearing them, the shoe laces are falling apart. I called the store and Cole Hann and they couldn't even direct me when i could purchase a replacement pair. Now I have a brand new pair of shoes with no laces sitting in my closest that i cant wear. Very disappointed in the customer service and quality.

Cole haan win. Very good in every things. Quality. Material. Service. Prices. Very nice stuff. 5 stars brand.

Came in trying to make a purchase at 635pm and the store was already closed. The website said 8pm but no associate was insight and nothing posting that they will be back after a break or something. Very disappointing

Came in and got some great shoes. Thanks to the staff for the great service.