Cole Heating and Cooling Service, Haslet TX

Cole Heating and Cooling Service staff exemplifies professionalism. They installed our air conditioner several years ago, and we recently experienced a leak that resulted in the unit freezing. The Cole Heating and Cooling Service team showed up the following morning, discovered the leak, and resolved the problem. I'd use Cole Heating and Cooling Service again and again for new unit installation or maintenance!

Cole Heating and Cooling Service provides great customer service and always a quick response when we call. My aunt needed HVAC assistance and has also relied on Cole for years. They were contacted about a possible issue, gave an honest resolution and for that, both she and myself are grateful. Thank you.

I signed up as a service club member a month ago and could not be happier. My ac unit was not functioning properly this morning and I called. Within an hour a technician was here diagnosing the problem, and repairs were underway. Excellent service with notifications telling when someone will arrive. Would recommend Cole Heating and Cooling Service to anyone.

Worst experience I’ve had dealing with a residential service company as a realtor. Charged me for a service call fee, technician came on the wrong day, & I was charged for service I didn’t agree to then threatened to be sent to collections. Please steer clear from this company

I have them cleaned and inspected annually by Cole Heating and Cooling Service to avoid unexpected breakdowns, and that saves me a ton of money in repairs and from frustrated tenants calling in the middle of the night during the winter with no heat.keep up the excellent service.

We were referred to Cole Heating and Cooling Service by our car insurance agent and he did not steer us wrong! We needed to replace our entire unit for the first time ever since living in our home and the Cole Heating and Cooling Service team made the entire process so easy!

Can't say enough about the quality of work and customer service provided by Cole Heating and Cooling Service. Had complete heating and A/C replacement. The entire process from estimate to install was extremely professional. Bottom line is they did what they said, when they said they would do it and exceeded expectations. More than fair pricing.

Cole Heating and Cooling Service scheduled me the same day to provide me a estimate on replacing my hot water heater. Erick was a great technician. He answered all my questions, provided me with several options and he was able to expertly perform the job the same day! I highly recommend Cole Heating and Cooling Service if you have any HVAC issues.

Very friendly and knowledgeable technician. Erick was very helpful and also made it where my nest thermostat would work more effectively. Love the customer service, and the technology to send me a photo and track technicians when they are on their way. Have used Cole Heating and Cooling Service for years and have always been pleased.

I contacted Cole Heating and Cooling when my AC went out on a 100+ degree day. I obviously needed someone to come out ASAP and would be understanding if they didn't have availability, and would call someone else. I contacted them at 2pm, and they told me they could have someone out between 2: 45 and 5: 45, but "I was next to be serviced" so they informed me it should be closer to 2: 45 to 3: 45. I received no phone calls from anyone, and called them close to 5: 30 to make sure someone was still coming. They assured me the technician was just held up, and would still be coming, and that they put in a note for the technician to call me. I was getting nervous that my window to find another company was closing, so I called again around 6: 15, when they again assured me someone was still going to show up, and they sent another note for them to call me. My house was around 90 degrees at this point. I called again at 7pm, at which point the person told me the manager of the technician had already left for the day, and that they would no longer be coming to my house. I was furious that they kept leading me on with "yes we will be there" thus preventing me from finding another company that actually could deliver on their timeframe. After this interaction, I searched for another company in the area and found Augie with FIX MY AIR DFW, who showed up about 30 minutes later and did a fantastic job. I would suggest everyone pass on Cole Heating and Cooling and chose a company who can either commit to their timelines, or provide effective communication to allow homeowners to plan around it.

The tech was very thorough in explaining the various options available for a new water heater and furnace. He took the time to point out the positives and negatives of each option, and how they would perform under various usage scenarios. Erick seemed to have a deep knowledge about the installation, operation and maintenance of the units. We were very happy with our experience.

Erick was an absolute pleasure to have in my home. Wearing a mask the entire time he spoke clearly and explained everything that he was seeing/doing. We will most definitely have your company come fix our heating unit and will request Shawn personally! Thanks for hiring such amazing employees!

Cole Heating and Cooling Service responded to us really quickly considering the extreme weather. The service representative was so nice and had all the PPE, and was thorough. The customer representative spent time with me explaining my options o that I understood them and could make an informed decision. Plus, the owner supports our teams and gives back to the community!

These guys are great! I called and got a fair quote with detailed explanation of what will be replaced, etc. Eric was very informative and responsive as he came highly recommended from my neighbor who just installed an AC and Heater. The two men that came to do the installation were on time, professional and quick. They were very efficient and able to help answer any questions. I’ll definitely recommend Cole Heating and Cooling Service to everyone. Not to mention they are HALF the price of of other companies!

Have used Cole Heating and Cooling Service for a number of years for annual maintenance. Recently bought a new furnace. Mike was extremely helpful during the sales process - explained our options, was very clear, answered all of my questions. The installation crew were quick, thorough, and left everything spotless. Again, great job to keep a customer happy. Would never use anyone else for HVAC needs.

Cole Heating and Cooling Service did a spectacular job replacing our entire AC unit/furnace. Everyone was so kind and professional from the guy who did the initial assessment to the specialists who came out to do the installation! I couldn’t be more happy with every single interaction I had with their employees, everything was clarified so clearly and there was little to no wait between diagnoses and fix. Thumbs up.

I have been using Cole Heating and Cooling Service for 3 or 4 years now and they conduct a first class business. I purchased their maintenance agreement and have never regretted it. They come twice a year and maintain my system. Their repairmen are always very friendly. If there is anything wrong they give a detailed explanation showing me the actual part that is a problem, what the function of the part is and whether it has to be replaced right away or not. Their service is top notch.

Our technician came out to look at and fix our furnace, which was only 2 years old. He realized we called a long time ago and for whatever reason they never addressed the issue. When Jason saw that we originally called a some time ago - he immediately waived all fees and continued to work and fix the issue with our furnace free of charge. He was fair, honest, knowledgeable, but above all he took care of us as well as fixed our furnace. I couldn't recommend him higher and I will absolutely use Cole Heating and Cooling Service in the future! Thank you for taking great care of us!

I used Cole Heating and Cooling Service for an HVAC/heating unit as well as a hot water heater install. Both installs were completed without a hitch. From scheduling the appointment with the office staff to the actual install, was flawless. The quotes I received for both items were the most reasonable and I really am happy with the service provided.

Could not have asked for an easier process to get a last minute inspection during our Due Diligence. From the initial call to the service - everyone was polite, prompt, straight forward, and really worked with us to get things in our small time frame. We are greatly appreciative and will definitely be recommending Cole Heating and Cooling Service to all my contacts!