Cole Pediatric Therapy, Houston TX

Don't waste your time. They never call you back and they never give you the information you need. I spent a month trying to get my sons evaluated for speech, where I was constantly the one calling them to try to see the status of the evaluation. They were supposed to review my benefits FIRST then schedule the evaluation. Instead it was scheduled and the day of i was told I had to pay some outrageous amount. I canceled and will be going elsewhere. They are the worst at communication I have ever encountered. Really wonder how good their services actually are if they can't even return a phone call ever. Good riddance

I have no idea why this clinic has the rating it does. Extremely unprofessional. The front office staff is rude and does not know how to effectively communicate. My issue time and time again is with Breanna. She never knows what’s going on and claimed she’d have the director call me over a week ago and every time I reach out the director “is not in office”. I’ve had a virtual zoom meeting for two weeks and not once have I received any link. I do not know where the issue is and why it’s so hard to communicate or properly set an appointment for a child who’s been waiting on her first speech therapy appointment for over a month! The therapist Ashley Schomaker seems to just let files sit and doesn’t even reach out to properly help her patients. And I don’t know how the clinic is being ran if the director is never there

Hi my name is Kenneth, I just want to leave a review on him great Ms. Dhyvia and Ms. Marissa was with my grandkids Jaden and Demetrius. They did very good with them. Ms. Dhyvia and Ms. Marissa were very patient. With the kids and listen to them. I highly recommend them when it comes to therapy for kids. We love Cole therapy and the staff. We have been the Cole Therphy for many years now and have four grandchildren who love to see there therapist. Plus when you listen to all the techniques on how to handle the kids it’s amazing because it teaches us to on how to deal with our grandkids. My son Demetrius couldn’t talk when he came. Now he talks a lot and we are so happy. I just want to thank everyone that has took the time out with our grandkids. We love miss Dhyvia for all the time and patients that she takes out with our grandkids. And we want to thank Ms. Marissa for helping too.

My son was scheduled for an appointment and when I showed up they told me that they were still waiting on the insurance to respond. If you haven’t had a respond on the insurance why schedule an appointment!

The front desk where you Sign in is very sweet people, especially Ms. Aracely.

All the therapist Are very professional and very patient with all the children. They explain all the procedures that were done in the back with the kids. I just love the way they try to get the us involved with the activity they do with our grandkids. We take the same Activities they tell us about and apply these activities at home. It really works. I just want to express how great these people are with our grandkids. I thank God for Cole Pediatrics. When we came our grand baby couldn’t talk much. But now he make whole sentences and expressing himself. Cole pediatric have done a great job with our grand child.

Good luck getting these people to call back. They are very much an unorganized facility. Staff coordinators need to get It Together Send your child some place else.

Extremely bad service, I was lost and started calling the front desk for help and my call was never picked up. When I arrived the receptionist never called a supervisor or manager to come out and talk to me, to make it worse she kept saying that the therapist my son was supposed to see was busy doing paperwork for other patients which made me feel like my son's case was not important. If you can schedule a different location do it, the cypress location is horrible!