College Station Ford

All I wanted was an engine oil change, transmission oil change, a hood latch replace, and the AC checked out for my F150. This took 2 weeks and cost nearly $600. Plus, a semi-infinite number of phone calls to find out what was going on (when the truck would be ready, etc.). This dealer seems totally disorganized and mainly focused on extracting the most number of dollars from your wallet for the least amount of service.

Robert did a great job of answering my questions throughout my Bronco ordering experience. When I went to pick it up, the entire team was helpful and got me in and out as quickly as I’ve ever experienced in a vehicle purchase. The finance process was fast and seamless. And College Station Ford honored the MSRP on my new Bronco. They did everything they said they would. Five star experience at College Station Ford.

Not impressed with warranty service.
I brought our 2021 F-150 in for four items to be addressed under warranty: Pro Trailer Backup malfunction, fog light and taillight both hold moisture, and windshield wipers. I schedule an appointment 3 days out at 8: 00AM. During drop off I was informed they are busy and would need to keep it over night. I was told by my rep that the tail light was LED (it’s not, it’s incandescent) and this is why there is moisture-not enough heat to evaporate it. It wouldn’t qualify for warranty “unless it’s pooling water”. The front fog light was promised to be replaced because the moisture in it caused the daytime running light to flicker. The wiper blades didn’t qualify for warranty because I was 8 days past the warranty window. They processed a recall for software on the integrated trailer brake controller. The following day I requested to get a shuttle ride at 4: 15PM, and arrived at the dealership at 5: 55PM. I was then given my first update since the previous morning explaining that they were only able to do the software update, the fog light was on order. I went home, tested the Pro Trailer Back up and it’s still not working.
All in all College Station Ford went 0 and 4 and demonstrated a lack of interest in a positive customer experience. This is my wife’s truck and she transports my 5 year old and 8 month old daily with this vehicle. I’m disappointed that their only interested in doing the bare minimum, especially in regards to safety features - the taillight has to completely fail before it “qualifies” and yet not a single new vehicle on the lot has a similar issue with its lights. I understand I missed the wiper warranty by 8 days, I guess I just have a different understanding of good customer service. College Station Ford refused to take ownership of anything in the situation. I’ve had a terrible experience here 5 years ago and I was hoping things had changed, it doesn’t appear so. The only thing keeping this review from one star is that my rep was very polite and smiled, it sounds like she’s just limited by “policy” and her service manager’s restrictions.

I bought a 2018 Expedition from them & they sold it with many factory recalls on it. I knew about the recalls, but Ford stated that they had already been fixed. A few weeks after having the vehicle, it started making rattling sounds. I took it back & the service station said that they would look at it. They ended up keeping it for 3 1/2 weeks!

Great customer service, fair pricing, professional, outstanding and friendly service. Very very helpful service writer Joe and service Mananger Grant. Parts and the receptionist was extremely pleasant and friendly as well. Blessings to College Station Ford!

Very happy with experience. They had a special part in stock that I was sure would have to be ordered and were able to replace in a timely fashion at reasonable cost. I was willing to pay up to $500 for the repair but was delighted that the total cost with parts and labor ended up under $140

Michelle was a WONDERFUL sales advisor. She let me do all the talking and didn’t haggle me to make a sale. She was very knowledgeable when I asked questions and personable when I explained my needs. This is my second purchase from CS Ford and I would 100% buy from here again.

I have purchased several vehicles from this dealership and will continue to buy from them. I have all of my vehicles serviced here as well. The staff is very professional and friendly. Service is always prompt and reliable.

College Station Ford had a good atmosphere, Michelle was Phenomenal. She was so inviting, had all the information and very patient with me while getting insurance for my new truck. Everything about my visit was awesome, I will def be going back to get a vehicle once my wife is ready for her new vehicle.

Good clean dealership. They serviced my F-150 well.

It did take them all day to do a service and recall work that should only have required a few hours. I dropped the truck off at 0750 for a 0800 appointment but it sat in the lot waiting to be worked on all morning. It was done by 5 pm but what is the point of making an appointment?

We received a Ford recall notice on our 2018 Ford Expedition and we immediately called College Station Ford who promptly scheduled us for an appointment. We arrived and the service personnel were friendly and courteous. While our Ford Expedition was being serviced we also requested to have our brakes checked and an annual registration inspection done. The work was completed promptly and we were very happy with the service.

I brought my daughter's Ford Focus in for a recall (transmission control module) as the car was definitely having some shifting issues. After no fewer than 4 conversations over a 3 day period where Jon repeatedly tried to upsell me on several unrelated 'repairs' the car simply didn't need, I was informed that the recall wouldn't be performed, not because all of the correct symptoms were present and able to be replicated, but because a code wasn't thrown. He stated they would 'put the car back together' (?) and it would be ready for pickup the following day.
I arrived the next morning and watched as a tech drove my car around front with the hood unlatched.when he slammed the driver door, the right rear passenger door opened. Why they felt the need to be in the back seat is still a mystery to me but whoever was joyriding in my car left a nice pile of dirt and dried mud in the back seat floorboards. Along with the hood being left open, they neglected to reinstall the plastic shield that covers the underside of the engine so now the bumper cover ends flap and make noise as I drive down the highway. I assume the bumper cover was removed as well as instead of the correct clips to attach the cover to the fenders, someone has replaced with a zip tie and a sheet metal screw. I don't even know who to complain to since the guy who tried to mansplain the unnecessary repairs to me would simply take it to the same tech who trashed the car in the first place. Never again College Station Ford

Went in for a recall repair and regular service (oil change Tire rotation).
Should have taken 1/2 day, but no so. My appointment was 7: 00 am and I did not receive any call to come pick up the truck. Instead I had to call at 4: 00pm to ask if my vehicle was ready. The service representative said there had been some problem and my truck was not ready, in fact they had not gotten to my truck all day. It would be the next day before it would be ready. The next day I finally got a call at 3: 00pm to pick up the vehicle.
No explanation about what happen the day before or why it took 38 hours for a simple service and a electronic recall that was suppose to take less than 1/2=day to fix. This was my first experience with service at College Station Ford. Disappointed in the way this was handled. I picked my vehicle up with a simple apology but no explanation. Poor service.

My experience with CS Ford over the last year has been very mediocre to poor. Poor call routing and 15 minute holds to get to the wrong person, unreturned phone calls and lost service appts made online. This past visit was for a simple service and a recall for computer reprogram. I made an appt in advance, had the truck there at 6: 45 am and it still took a day and a half. Wasn’t informed until 5: 30 pm on day one that it wouldn’t be ready at 6 as promised. Then to top it off, after asking in advance to make sure the included tire rotation was done, and asking at pickup if it was (I was told yes), I discovered they had not been rotated. I would like to be contacted about how the dealer will get the tire rotation done without further inconvenience to me.

August 21, My transmission gave up on me due to a recall. Even though I had two wait two months to get my car back, I received great customer service and reassurance. I'm so appreciative and highly recommend them to anyone in need of car services.

Moved to College Station a year ago and finally found Quick Lane at College Station Ford! Love the service and care my Ford and Infiniti are getting! Highly recommend bringing your car here. Great experienced customer service.

The dealership had the car they advertised in good condition but when I got there they first tried to include $2,000 of dealership fees that I refused to pay. They acted surprised that I expected to pay the advertised price and only add government taxes/fees on top without a bunch of added fat to the bottom line. Eventually they agreed to sell it for the advertised price but then it took over an hour to get paperwork to sign even though I was paying cash with no financing. Overall, took longer than it should have for a simple transaction and they were using all the old car sales tricks to try and add in ridiculous fees for a shiny windshield or shiny paint and clean carpets. In the end I like the car but they were very difficult to deal with.

Great experience I like Ford they have a great team there. They really do there best to help the customer. I took my son to Ford and he was very nervous first time buyer. But the salesman helped him to understand the importance of building up your credit and really put him at ease. A big shout out to Simba I like to hear him say "Don't worry about it". Thanks again to College Station Ford.

Drove up to College Station Ford from The Woodlands to buy a used F150. Wonderful experience all around from the moment we got there until the moment we left. Got a reasonable price for my trade-in and was overall happy with the experience.

I always have a wonderful experience when I get service work done at College Station Ford. Joe Chavez is knowledgeable when it comes to concerns I may have with my vehicle. He is very caring and helpful. It is also very nice to get repairs done right the first time and in a timely fashion. I would recommend College Station Ford to anyone that is looking for a excellent place to get there service work done. Thank you Joe and the service techs for great work done!