Collins Auto Care, Houston TX

It happened 2 individual incidents to me, first was someone tried to steal my truck unsuccessful but broke my lock of the door, second was my truck was stop running in the middle of my driving. My husband and I had no ideal what's happening about the truck. I am so happy Collins Autocare can identify the problems and fit it. So my truck still can run now. Plus, Jonathan also gave me the referral where that I can put the auto alarm system for my truck with very fair price. They did the great work on the vehicle and follow up the customer too.

Way over priced! I was better off going to the dealership! Collins auto care quoted me over 3k to fix the oil leaks I had. They took a week and a half to do the full diagnostic just to tell me things I didn't ask them to look for plus they never actually pin pointed were 2 out of the 3 issues were coming from! Of course I paid the 344 diagnostic charge and decided to just take it to the buick dealership and was charged 175 for a full diagnostic and 1,200 to fix the oil leaks on my car. That's less then half! I chose this place because they seem to have good ratings but my experience there felt more like I was cheated out of money. Anyone that doesn't know much about cars would have probably paid the 3k. Sorry but not me. So I will definitely not take the chance on another vehicle there.

Very disappointed with the servive and information I was given from Collins auto care, i decided to take my vehicle here to be diagnosed based on all the reviews, as well as Collins being rated a 5-start auto center. Usally i use another shop in the woodlands, but this shop was close to where my vehicle was located which made it easier to get the vehicle to this shop compared to my normal shop.

The fact that it took almost two weeks for Mr. Collins to even diagnose vehicle, but then the charge was definitely unreasonable. Just for him to tell me they had no clue what was wrong with my car, and still charged me 350.

I will definitely never go back to this place, and will stay with my original shop, which normally has my diagnosis complete within the first few hours of having my vehicle and only charging me $108 after tax. Ripley's total car care is where they treat u like family, and don't try to take u for your time and money!

Brought my 2006 Kia Sedona van in about a month ago. I have waited to right this review to ensure everything that needed was fixed and fixed proper. The van ride was kicking my but, bouncing me all over the place. I have never had anything dont with the suspension since the van was new. Needless to say i needed an entire rebuild of everything on the bottom to include tires and brakes.
It took the team right at a week and everything was done. I have been riding around these bumpy Houston roads and let me tell ya my van is like a NEW RIDE now. Thanks to the techs at Collins I don't feel like I have been to a wrestling match when I get home now.
Thanks again everyone there at Collins Auto Care

Excelent service and great customer service! Josh and Pedro was able to help me get my oil change and they were exceptional! Will be coming back again!

I always walk out of Collins knowing more about cars because they do not hesitate to explain any and all of my questions. Everyone there is polite, honest, and great quality people!

Honest and reliable service. Friendly people working here. I can trust them to give me an honest evaluation of my vehicle.

My wife and I have taken both our vehicles to get fixed at Collins Auto Care and have been surprised by the extra work they perform on each repair. Really reliable and will keep going back.

I waited 10 hours for two small repairs: change spark plugs and gas filter. Because I did not buy a long list of auto services I was slow walked all day. Finally the services were very over priced.
ST

My car wouldn’t start and i towed it here. Found out I needed a battery replacement. And it got finish in no time. Very quick service. Thank you Josh for you services and everyone else who worked on my car. I definitely found a new car repair shop, I will be back (:

This is the place to take your vehicle and not worry about getting taken advantage of. They are completely trustworthy and fair!

Really nice employees! Walked me though the steps they were gonna take, and kept me in the loop while working on my vehicle. If I ever come across another problem with any of my vehicles, this is the place I’m gonna go!

They provided a friendly atmosphere and quality.service to my 2008 Saturn Vue XR. The staff was friendly and very professional. Thanks for the services provided.

Excellent customer service and service done in a timely manner and so close to home thank you for doing a great job on my car

I made the bad judgement if trying to fix my check engine light and replace my engine coolant bypass valve myself on my 2015 Ford Escape. Needless to say I made things worse. Collins Auto Care had no issues stepping in and saving the day late on a Friday. They even found a safety issue that needed addressed also that I wasn't aware of.
Thanks for the quick fix of my 5 hour ordeal I caused myself.

This is my first time at this place but I received a great customer service from Josh and thank you Mr. Collins for the follow up on my car. I bought tires here less expensive and same name brand than Goodyear Auto Service. I would definitely coming back. Give them a try

I was driving a used Ford Ranger pick up that I had recently purchased. It was making lots of noises underneath the front end. I knew it needed suspension work. I have seen vehicles suddenly disabled because one of the front tires fell off. I didn't want that to happen to me.

So I looked around for a free estimate. I was going to try and fix it myself. It probably would have taken me several months to do so. I am not a mechanic. Anyway I agreed to Collins Auto Care fixing my truck. They got it down in about a day. I was having trouble holding up my end of the deal. They worked with me though. I got my truck back Christmas Eve 2020. The truck runs and sounds great. I was treated nice. Kudos to the guys at the front desk, namely Jonathan Henry and Josh, also the mechanics, the owner. Collins Auto Care is a class act. If I have repairs issues in the future I won't hesitate to go back. Thanks Collins Auto Care.kountzer aka Darryl Bishop

Collins Auto Care is one of the best auto repair businesses I've ever dealt with (and I've been driving cars since 1974, so I've dealt with a lot of 'em). They are professional, highly competant, thorough, friendly, and treat their customers like they really appreciate their business. I plan to make Collins my "go-to" auto repair center for the forseeable future!