Comfort Experts Inc., Granbury TX

Pleasant and knew his job. Greeted me with a smile and did not try to force a sale on me. Courteous and listened to questions I had.

I was impressed with both Kellen's and Shawn Houston's professionalism, and expertise as they inspected and turned up our Geo/Thermal heating/cooling systems. It was great to see their enthusiasm and desire to do a great job.
I would welcome either of them back at any time to service our systems.

So far they have replaced 1 of 2 A/C systems at our home. The 2nd system now needs replacing, so we are going to have them take care of this one too.

I haven't had a toilet in a month. It's supposed to be under warranty. If not fixed soon.my lawyer will take over.

Tyler has completed work at my house before and so I expected excellent service and I wasn’t disappointed! Courteous, knowledgeable, professional and thorough. Thank you, Tyler! Thank you Comfort Experts for hiring and keeping such awesome employees!

Mike informed me of what my air conditioner problems were, how he would fix my air conditioner, and education on preventative maintenance! I was glad that he came on a rainy night and fixed it!

Everything was as usual very good. Tyler was extremely helpful and took care of everything

I was told by Comfort Experts to expect my installers between 8: 30 and 9: 00. I got an email at 9: 00 telling me Daniel C was on the way. At 10 he showed up with an assistant. I showed him where the unit was and he asked about the breakers. I showed him the breakers and he argued with me about which ones were correct. I was right. He spent the day listening to music and singing which I was fine with. Finally, about 5: 30 he said he was going to test the AC system. It was 60 degrees outside. After 30 minutes I pointed out the Honeywell T4 thermostat was 4 degrees higher than the 64 degrees on my thermometer and asked him to adjust the display temperature and showed him the installation manual. He said it couldn't be changed. I said I would call his office and see if anyone else there knew how to change it. Then it got ugly. I was told Alex, the service mgr, would call me back. After 15 minutes I called again and Laura said there was nothing she could do, they had to let the AC cooling system run for an hour to check it out. I asked again for a manager to get the installers to wrap it up and by then it had been an hour my house was at 64 degrees. After a few more minutes, Daniel C came back in the house and apparently was on the phone with his service mgr who was telling him how to adjust the thermostat. He was arguing with him as well. At this point, I just told him since we were pushing 11 hours I had been tied up with this installation, to do what he needed to do and finish up. So he started arguing with me again saying I had a problem with him as soon as he got there. After more back and forth in more and more heated tones, he finally told his assistant to just "shut it off". He left the front door open, the back gate open, the attic stairs down, the light on and the blocks he screwed into the attic stairs which prevent me from closing them. NEVER, NEVER, USE THIS COMPANY FOR AN AC INSTALL!

Justin was very professional & courteous i am long time customer and have only positive comments for everyone. Hobson has always worked around my schedule. Keep up the good work. Highly recommend hobson ac

Zak was professional, provided detailed explanations and was very knowledgeable. Answered all my questions, as well as providing best solutions for issues.

My tech today was Dennis C. He is extremely knowledgeable and quick at fixing the problem. I appreciated his professionalism and courteous. His pleasant and confident manner made me secure in his ability to fix my AC problems. I’m so grateful that I found this company for my home’s needs.

They are so helpful and informative. They are polite and trying to help us find a solution to our energy needs and not just selling us a product.

Mark was absolutely wonderful, he answered all my questions honestly and didn't sugar coat anything, (witch is refreshing).

Brian joined us in dealing with an unhappy client. He promptly corrected a problem, offered a helpful suggestion and earned a customer's respect. THAT is a pro!
Thanks

I scheduled my appt online. Comfort Experts reached out very quickly to schedule a tech. They communicated well leading up to the appt and Mr. Dennis showed up right no time. He was knowledgeable, hard working, and professional. I was very happy with my experience and will continue to use Comfort Experts for my home repairs.

Mark came and diagnosed my AC problems and gave me several repair options. He was very thorough and knowledgeable. Ultimately fixed my AC. Thanks