Commercial Kitchen Parts & Service, San Antonio TX

I had a similar experience with this company. They fixed the refrigerator/freezers the first couple of calls and then they were not able to actually fix one freezer and charged me over a thousand dollars. I was told they were not able to get a compressor for the unit when they were in stock on the website.

Staff are very polite and professional! Scheduling process is very easy to set up. Answered any questions I had regarding my concerns. Placed my appointment and the same day, a tech was able to make it on site. 2 industrial ovens that other companies tried to assess and never resolved. Commercial Kitchen got the job done. There techs are very knowledgeable and hands on. Would highly recommend these guys for anyone dealing with comercial or residential issues regarding the various amount of services they have to offer. Prices and fees are very affordable!

They are pricy comparing to other repair companies, poor customer service, poor technician, lack of management support, they don't honor their warranties. I regret it every time I deal with them. NEVER AGAIN

I bought a used (commercial) Imperial range which weighs close to 1,200pds. I contacted Imperial and they referred me to this company. Because I want to use the range in our home, Imperial told me I need to bring the range to Commercial Kitchen Parts and Service. It is not easy to move a 1,200 pds range. Upon arrival, Commercial Kitchen Parts refused to inspect the unit because it is going to be used in a residence, which is not illegal nor prohibited by the manufacturer. The store quoted lawsuits, liabilities and court hearings as the reason as to why they refuse to even look at it. I did not ask them to install it. Just to verify that every works. The range may or may not have a gas leak, but they don't care about my or my family's safety. They only care about themselves. This company puts their needs FIRST. And then they may consider the customer. If you ever have an issue with this company, you can rest assured that they will do what is best for THEM.

Worst company ever, super shady. They charged us $200 to come out, tech was here for ten minutes and was basically like, no idea what to do with this problem but I'll check it out and see what I can find. Weeks go by, no word from the company or response from the tech who told us to call/text his personal number. I figure I'll give them a covid-19 break since I'm sure they're busy. Finally get in contact with someone who said that they're going call me back, four or five days go by, I call again they say the exact same thing with no update. Finally we got a hold of the tech, and he basically just said he can't help us out, doesn't know where to get the motor that we need for our commercial shredder because it's from Germany. I don't need the same manufacturer I need any motor that will run my shredder! I thought they were the experts and would know or be able to figure out a solution. I'm not the expert and that's why I called them, unfortunately they aren't experts either!

So weeks go by and I just noticed a new charge of another $111.so I called them and they couldn't really explain the charge, they said the initial $200 was a deposit towards the invoice, but she also said that's the zone charge for them to come out to where we live. Two stories still no idea what's true. Now she's saying the additional charge is him charging us for more time. She said that she "doesn't know why he's charging me the additional amount and that that is unethical but she can only remove a portion of it which was only $26 off. What? !? !?

They never once explained to us that the $200 didn't cover the service call. He never did any work I don't know why he's charging us more money than the $200 that we had already paid the company. She said that he billed us for 3 quarters of an hour but he was only here for 10 minutes. She said that she will check the GPS logs. I reminded her that she admitted he's unethical in regards to his conduct and time he's charging us for. At the end of the day, they couldn't actually do the job, so there is no reason to keep charging us weeks after he came out for 10 minutes, and now I'm out $311!

We're a struggling small business, having a hard time staying afloat in these chaotic times, and it's really rough being taken advantage of by this big company, and we still don't have a working shredder.

Total scam! I have you used thier service and they over charged me. And they bill me for part I told them I don't want to replace. The worst thing is they feel comfortable to charge your card with what ever they like. Good luck communicating with them back to clarify it!

Was charged a $200 trip charge to look at my four month old fryer, tech said he didn’t work on propane to often told me the fryer was ok that I needed a new regulator, I installed a new regulator and fryer still not working. The next day they took another $75 out of my account for parts that they never used. I have called and left several messages with the manager and have never received a call back. I am out $275 and my fryer isn’t fixed, this is a scam of a company.

I had purchased a commercial airpot coffee maker over the internet trying to save money. When I tried to install the machine I discovered the unit had a special water inlet port which was not standard pipe threads. I searched the big box stores and three appliance stores no one had a the right adapter. No one really tried to help except to refer me to another store. By accident I discovered Commercial Kitchen Parts & Service in Google search. I decided to give one more store a try. When I explained what I was looking for the service desk attendant did some searching, tried a few options but none worked. I expected him to say he could not help me but instead he went to his manager (I assume). The manager then spent at least 30 minutes searching around, checking out the actual unit and ultimately found a part from another manufacturer that would fit. The problem was the part I needed was piece of another packaged unit. Rather than tell me it was an all or none purchase the manager had one of his staff look up the packaged part and see if the piece I needed could be ordered separately. Tuns out it could be ordered so he sold me the part I needed at a price far less than the package price. I would have bought the whole thing because I was desperate but they went the extra mile to get me only what I needed. Total sale about $15. Total time with me nearly an hour. How great is that? Got to love that kind of attention to a small purchaser. Great experience! Thank you very much!