Commercial Motor Company, Aransas Pass TX

Our Lincoln Navigator air cond wasn’t blowing cold. Service department was very busy but Rock got right on it to see what was causing trouble.
Customer service has always been number one at commercial with all
My daughters trucks. They did the same with mine. Very courteous and able to fix right away. Also not just that issue but changed my oil and it had recalls all was taken care of and it was washed and cleaned up. And brought back to me very timely manner. Over and above we appreciate you James - Jay -Rock for taking such care of my truck. We appreciate your service more than you
Know. Yal are one in a million Brenda

I love that this Ford Dealership is Family Owned and that they employ Texas Veterans.
If you’re looking for a smooth car buying experience, you will find it at this local business. Everyone is so kind and respectful. If they don’t have what you want on the lot, they will find it and get it to you.

I was out of town, had a window that would not roll up, did not have an appointment, and just walked in. They were obviously busy, but extremely courteous, kind, and resolved my issue within an hour and a half so we could drive back home with a rolled up window. It is so different than what we're used to in Austin.where both Lincoln dealerships are terrible.to the point where we're going to sell the car. If Commercial Auto was near us, they would be the only place we'd ever go. Cannot recommend these guys highly enough. Amazing customer service.

Was visiting Rockport, ready to return home, 3hr drive. Ac quit, engine overheated. Spoke with James in service, he said couldn’t get to for 2 days. I explained we needed to return home. He got the parts ordered and made the repairs, completed the next day at 1: 00. Thanks to James and the mechanic, appreciate the great service.

Update: They made the sensor issue worse on our Escape. We traded it in amd upgraded back to a Lexus. I think the only thing I will let them do is an oil change on my truck as I have many points and they are free.

They are short staffed whi h is one issue tgat is hard for everyone. What I don't appreciate is the communication or lack of it. If there is an issue own up to it and let me know what you are going to do to fix it.

I've given these guys & gals 5 stars. On April 17 2023 our car stopped and wouldn't start in Sinton Tx. The local mechanic in Sinton tried to jump it, nothing. He called in a buddy to tow it to Commercial Ford. James answered the phone when we called and took the frustration that my husband was dealing with stride. He was calm and collected and as helpful as he could be. Rock the service manager took car of us when we arrived and got the car fixed and us on our way. These guys were nothing less then fabulous and are proof positive that SUPER CUSTOMER SERVICE still exists. I can't say enough great things about them. All the staff members were super friendly and again, customer service was AMAZING!

When the engine of my Ford Fusion had a major issue, Jay and James in the Service Dept.researched the issue, discovered a recall for this known issue, and saw to it that we received a complete engine replacement at no charge, including labor. Appreciate the dedication to customers and the great service!