Cookies & Cupcake By Design, Plano TX

I normally don’t review places, but I needed to highlight how impressed I was with their decorated cookies. Other places have beautifully decorated cookies, but taste terrible. This place has both great decoration and delicious cookies. Highly recommend!

Have never had a bad experience here! Very helpful and accommodating when I needed very from their set bouquets.

Fantastic job by Kat and Team on a large order of Engagement Cookies. They were fresh, delicious, and ready on time! Many comments received on how beautifully designed they were and how good they tasted. Thank you, Kat, for making our event extra special!

Easy to access website, easy to order on website, same day delivery, arrangement gorgeous, reasonable in price, and delicious. Never know when something needed at last minute of returning from hospital. Convenient. Mom loved them! Thanks!

I placed an order for a Mother's Day event. They were quick to take my cc info but failed to provide the product on the date promised. I had not received my order by late afternoon and kept getting the run around from the store and when I called their "corporate office". I drove to their "Corporate office" to get an explanation of why my order hadn't been delivered. Neither the "corporate office" nor the store communicated with each other and the order hadn't even been placed at either location until I arrived. I canceled the order in person and was told by Sylvia that they were "too busy" to process the refund right then. I am expecting that it will be processed today (5/15/2023) or I will be making another visit to their "corporate office". It is so very disappointing that I had to track down the status of this order only to find that it had not been placed. I will not recommend or order from here again.

They did an amazing job on my daughter's 1st Communion cookies. Beautifully decorated and tasted delicious, couldn't be happier.

While the product and concept of Cookies By Design is nice. The service and communication is terrible. There is a single individual staffed for order intake- a terrible business idea. Emails bounce back regularly with poor connection to technology. The ordering system is centralized despite their franchised business model. This leads to confusion, simple but tragic errors, and altogether a poor experience for both this customer and the prospects who received an order late and with typos in messaging.

They did a fantastic job on my son’s premiere night cookie bouquet in his school colors! Everyone loved it, especially my son. Great, friendly staff, and they even gave us a box to carry the cookie bouquet safely to the play! I highly recommend!

Customer service was great! There were questions concerning the card, got a call, and they worked it out beautifully! Cookies looked yummy! And our grandson LOVED them!