Cornerstone at Overlook, San Antonio TX

When I first was looking into this property I thought the location was great and the area looked cute. I should have realized when the office staff called me 3 times in one day after applying asking me who was the person that actually helped me. Felt like they just wanted the commission.

Im suppose to be in an upgrades unit and have the separate charge added but they pushed back my move in date due to the renovation. On move in day they made me sign the lease before going to the unit because they were still cleaning the apartment. Once there I realized why.

It was obvious there was not much cleaning done. The windows were covered in paint (some I still can’t get off), scratches on the vinyl floors. The toilet seat is broken and wobbles. There was not hot water, cabinet doors missing (which they informed me and I was fine with), the bedroom door had a large hole in it, the ac cover was taken from another old unit because someone threw this one away, pealing popcorn ceiling, peeling paint in the bathroom, the disposal didn’t work, the dishwasher was not mounted to the cabinets, and water was looking under the sink. All documented and notified.

The office refused to offer any compensation other then to open another unit down the way for me to shower (two days after notified). The water heater still does not work well, I get 10 minutes of hot water before it turns cold and it’s not up to code with the emergency valve attached.

Water was leaking into the bedroom from upstairs and after four days I had to go into the office to get any help because no one responded to maintenance requests or voicemails.

Bugs are spotted regularly despite the pest control.

The girls in the office all try to avoid talking with me, they hurry me out and off the phone when I call. They say they will inform you or keep you up to date but don’t. You have to call multiple times and hope someone answers.

It’s suppose to be gated but the gates have not worked for over a month.

Trash is everywhere on the grounds.

An oven was left out front of a unit for a month, even after a new tenant moved in.

I will say them maintenance crew is very nice when you get to see them. I have never had a bad interaction with them.

Thank you Nicole for going above and beyond for me. Your customer service, patience and kindness led me to lease my new apartment home!

I had a few questions and concerns about moving here and Cynthia really helped me out. I always appreciate good customer service and clear communication. It's a big transition when you're moving from another state. I wish came across more people with her honorable service and attention to detail

We've had so many problems since we moved in, the neighborhood isn't safe, the gates never work appliances keep breaking, if your apartment gets flooded good luck getting someone to come and actually fix the issue. We stayed because we thought it was a good idea to live here and we didn't want to break our lease, we got roped into doing a second year because they sent out the notices so late and got stuck living here, this last flood is the last straw, we're leaving this place you guys can have nice office folks but you have to help your tenants!

The staff are very friendly and professional. Such a beautiful community, great location. Cynthia has been helping me out when ever I have questions since I moved in. Also my mom don’t speak english but the language was not a problem because Cynthia can speak both, spanish and english

Cynthia went beyond my expectations showing me around and helping me with any of my questions

Called in for info today on availability. I spoke to Nikki and she was very pleasant and had excellent service and answered all of my questions. Definitely looking forward at leasing here within the next few months.

Cynthia has been helping us from the start. We appreciate that she has been doing what she can to help us get moved in comfortably.

Nicole is a great help when I help putting in work orders and she makes sure they get done in a timely manner

Let me just say Cynthia is a lovely lady she’s literally everything anyone could ever ask for

Cynthia is just amazing, good customer service, she is just impressive with her knowledge and helped me with what I needed to know. Thank you Cynthia for everything.

I was very happy with the service i received from Nicole. She was very professional and answered all of my questions.

Cynthia is an amazing person
Always helps me with what ever problem I have concerning my apartment.
Aways makes sure that any maintenance that has to be done
Is done and makes sure that it was done.
She is an amazing person to have working at corner Stone.

Nikki was extremely helpful in providing the information that I asked about. She was super sweet and very informative.

Love living here Cynthia in the office always makes sure when ever I have any issues in my unit they get taken care of right away

This place is amazing. The people are beyond friendly. Especially Cynthia, she's on top of her game and makes sure you're taken care of.

I would like to thank Nicole Garza for her great customer service and patience she had with me. She answered all my questions and concerns always has a smile.