Courtyard by Marriott Austin Airport

The room was impeccable anx the staff was very friendly. The shuttle to the airport was on time and the driver was lovely.

So grateful for Shawn’s help. I was stuck after two nights of travel delays and he went above and beyond at a late hour to help me out efficiently and kindly. Can’t thank him and the hotel enough.

Pleasantly surprised at how nice the room was and free airport shuttle was very handy. Some food places nearby for travellers (big den burgers was really good). Big TV (but it was on side wll and tilted so that was a bit weird), bathroom was big (but seemed dim) and bed was big and comfy. I still wish these hotels would have smart TVs but I had to use a roku.

I started here 2 nights between connecting flights. The rooms were clean and relaxing. I wish I could have taken the bed home with me. It was cozy. The staff was very nice and quick to help with anything I needed.

The only thing that was disappointing was the hotel's proximity to local activities. Thought about venturing out to explore a mall, but the ride share cost to the location (one way) was like $70ish. There are a few dining options within walking distance though - (I visited a tex mex place, 7-11, and Starbucks during my stay there).

Bob and Christine at the front desk were AMAZING! They provided the best customer service we have ever had at a Marriott. Our room was ok. Shuttle service was wonderful.

Stayed for about 10 days. Breakfast and dinner are pretty good, nice option if you aren't able to go out due to work. Had an issue with charging something to the room, but Bob at the front desk got things worked out with no issues, so shout out to him. No real complaints. The bed is at bit too firm for me?

Decent functional airport hotel with very good shuttle service. Staff, while minimal, went out of their way to assist with some family related special requests. We did a sleep and fly and were pleased to see night security in the parking lot.

We just stayed here with 14 rooms for our state cross country meet and it was amazing. Huge shout out to sales director Kristin and Charise for providing an amazing experience for our team. Our rooms were comfy and beautiful, service was amazing, and our team breakfast was fantastic! Thank you!

Disappointing for the price.

Pros
Room was nice and clean.

Cons
Pictures show there is a pool. There isn’t. They charge for breakfast. They also charge $15 per day for parking! Somehow their system checked us out a day before and our key cards stopped working.

Personally, I wouldn’t stay here again. There are little to no amenities for the high cost.

I love Courtyard's, but this one just fell short of expectations. I checked in on the app. Upon arrival, they had not assigned me a room or ran any of the check in information. Instead they took all I formation and assigned me a room after running my card. My card has a pending purchase twice. I assume one from the app check in process and one from the front running it. One of them will drop off eventually. When assigned my room, the staff completely ignored my preferences, which would not have been an issue if they had followed the APP check in process. Now both of these things I can live with but the AC and overall quality of the room was terrible. My ac never got below 75, although blowing cold it was just too slow to ever cool down the room, in which it ran hard for 2 full days. The ACs seem about 10 years old. The bathrooms are a bit rough with mold on the corners. The elevators are HOT HOT HOT with no air movement and slow as can be. The elevator lights for up and down do not work. The staff is friendly, but this hotel just fell short. With as many new hotels nearby, I will not be staying at this particular Courtyard again.

The staff is very attentive and helpful. I felt very welcomed there. The room was very well kept and the bed comfortable.

I travel several times a month and I am a Diamond member. The one reason for Five Stars? The night front desk clerk auditor. I wish I got her name (Brunet sort of short). She fed the cat, since its a Courtyard and coffee is through the bistro and it wasn't open (5 am) she made coffee for a couple in need. She gave me a bottle of water. She wished us safe travels with out the fake "my pleasure" response. Put her in management!

Extremely convenient to the airport and cost efficient. The room is comfortable. Service was fantastic at check in. Bob was great!

Very cleaned hotel with a good vibe as it was recently renovated. Customer service was also good except that the shuttle bus guy didn't arrived and we needed to get an Uber ride. Our flight was at 6: 15am. Will return to this hotel.

I travel a lot prior to the pandemic and now only go to 3 trusted hotels. #1 is Marriott and the Courtyard did not disappoint.location deserves 5 stars. Very good service and near the airport. Safe surroundings and very clean room with everything you want in a business room. Easy to sleep in peace and take off for another days work.

Very clean, very friendly staff, rooms are very nice. I had no idea I was next to an airport when inside (QUITE). THE shuttle starts at 0400 and make sure you tell reception you need it as it's just 1 van and that airport is VERY busy in the AM.

Christine from the service desk was amazing. Texted them during the night and got a great response. Review is based on customer service. If I stay there I will update it.:)

It's terrible what a roar of washing machines is, the walls are shaking, and it's all morning, it's impossible to listen, it's impossible to be in the room.

Great for a short stay in Austin and conveniently close to the airport. Just go a little bit down and you'll find a Waffle House restaurant and a gas station with convenience store. Rooms were neat and clean. We had an incident with a funny smell of one of the pillows but staff was promptly to change it. Pet friendly for those who need to carry one.

Nice rooms. Mostly clean. Friendly front desk folks. Room service only upon request. Bistro style restaurant so you might have to pay for the breakfast if it's specifically not included with the room - typical for Courtyards. Overall a good place to stay.