Courtyard by Marriott Fort Worth Downtown/Blackstone

I stayed for 7 days and the third day my bed sheet’s were dirty because I spilled some soda, the house keeping let the sheets like for 2 days in row. I went to the front desk to ask them to changed the sheets and they go to my room with the sheets and ask me to changing my self. Thanks to Maria Esquivel from housekeeping that served with courtesy and changed my bed sheets when my room was not even on her schedule.

The hotel was nice at first glance. Then we tried to get comfortable. This had to be the hardest most uncomfortable bed i have ever tried to sleep on. Hair in the sink & shower. Black "powder" substance on the toilet. Couldn't see out the windows at all, filthy.

Our hotel stay for family of 4 was wonderful.perfect location downtown to restaurants, coffee shops, Sundance Square etc. The hotel (and room) was very clean, staff was very friendly and they went above and beyond for my family and others while we were there. We stayed in a 1bdrm with a separate living area which included a queen pull out sofa.the sofa mattress wasn't the most comfortable for our children but those types of mattresses aren't very thick to begin with. Although there is a daily parking expense the valet team was very friendly and on point!

I would absolutely stay here again when returning to the Fort Worth area!

The staff was extremely friendly, the hotel is exceptionally well located, this is a restored historical building so the rooms are small and poorly laid out. We were on the 5th floor and didn't notice any traffic, bed was comfortable, and the room was clean. The hotel kept the original windows and put new windows on the inside of the original windows. The outside windows were so dirty, you couldn't see out. The original windows by the elevators were cleaned, just not the room windows. You also only get housekeeping every 2 days. 2 small towels are provided. Overall a good stay, just an old structure with some room updates.

Adam the Handyman is the best! Came for one repair, saw my door lock was broken and fixed it on the spot.

The hotel was very nice and clean.
Davon was a really big help with my struggling night and made checking in a very smooth process and I appreciate his understanding and kindness.

Nice rooms, comfortable hotel. Near the heart of Fort Worth.
In room coffee, microwave and fridge, lots of options for dining and entertainment.

Nice hotel, nice location, and very friendly staff. I had to request more frequent towel service, though that decreased service level appears to have become the industry standard after Covid. I was caught by surprise by the room rates charged and their daily increase over the busy football weekend during my three night stay. I was attending a social event under a reservation made by the host, and independently looked into room rates that ultimately proved to be much lower than what I was charged. Unfortunately, I did not make my independent reservation and the sales coordinator was unwilling to lower the initially reserved general room rate. Somewhat understandable because I had no proof, but a very expensive disappointment, nonetheless. I would stay there again if I could lock in a more reasonable room rate in the future.

The room was clean and good size. Starbucks coffee available for purchase in the morning in the front lobby. Delicious bakery/breakfast takeout within the building but it's very busy in the mornings. Also a full bar in the lobby.
Room: Crazy high ceilings with floor to ceiling heavy drapes to block the light and mild traffic sounds. It's on a busy street with many people walking and driving by, but I was not bothered inside the room. One note, there was a walk in shower only in my room, not sure if that's standard in all rooms.
Location:
Many options for shops, restaurants, and bars within walking distance. Felt relatively safe walking around solo in the evening.
Transportation:
Easy and plentiful access for ride Uber/Lyft service pickup right outside the front door.

Overall the hotel is okay. But the front desk Needs a lot of work because they gave us the incorrect room. Are room was supposed to be a 2 queen room and they first gave us a king with a sofa bed and the sofa bed was just unacceptable extremely uncomfortable I wouldn’t want anyone to sleep on it plus there wasn’t even linens for it. Jean who manger on duty her attitude was unacceptable. Our group leader with cosmos John was also having a tough time with her. We had to even call the sales manager to get our issues because she blatantly refused to help us we were even willingly to be walked to another hotel which the AC hotel is another Marriott next door. I am also a titanium member with Marriott and this is the first time I ever had a problem so I will not recommend this property especially when she told me she had 6 rooms overbooked there had to have been a lot mistakes for that to have happened. And thank goodness John our tour director had all the paperwork to show proof of what we were supposed to have and kept claiming our room was only supposed to have only 1 person in it which was not true at all because John had all the paperwork. I know this hotel can do better they were just unwilling to do to right thing because it was inconvenient for the front desk to do so. So in this instance you guys failed and I’m very sorry to put it that way. This place needs a lot better communication or new management. Not to mention we had to wait another 1 1/2 hours for a new room after the entire fight with Jean. I will definitely if I have chance to I will talk to the manager directly or if they are unable to be contacted I will call Marriott directly.

Decent location downtown. Rooms aren't laid out well.
You can easily hear the street noise and the water running through the pipes in the walls.
$25/ night for parking is a bit excessive since there's free parking all around.

Staff were super nice! Really appreciated everyone I interacted with for the week from the front desk to the bar!

Restaurant staff were also great but so understaffed.

Just found the hotel super loud. Not necessarily traffic outside but being able to hear when the room beside me would take a shower, the fridge was very loud and made a gargling sound all night, hearing every door open and close (pretty nice gap between the door and wall) and even running the fan constantly I couldn’t get the room to cool down to the set temp.

But, staff were awesome and between them and the location it’s a solid place to stay as long as you’re not a light sleeper.

No better way to see downtown Fort Worth than from the balcony of your room. Blackstone is the best bang for your buck in the Metroplex and cornerstone bakery is down stairs

Jean at the front desk gave us a horrible service. She is rude, impatient, does not want to help, and in my opinion does not fit the standard of Marriott.
I am a marriott member, and due to my travel work i stay at a Marriott at least once a month. I never expirienced such a low level of customer service.
I will never go back to this Marriott!

On the other hand, Strphanie, one of the girls who serviced our room was the exact opposite. She was nice, big smile, understandable and wanted to repair our expirience. Promote her!

Only reason I am giving it 4 stars is we stayed during covid summer. So pool area was closed. But everything else was 5 stars.

First time staying and beautiful place. Staff very friendly. For me it's a must to return to.