Crash Champions Collision Repair, Austin TX

Don’t bring your car to this facility they have bad attitude also they’re forcing you to leave the car in here in order to get repair I asked them why don’t you guys give me an estimation First there Respond was we don’t do that I was like are you serious please be aware go somewhere else but don’t stop in here to get repair the car this place is terrible also the front disk lady had bad attitude oh my god she was not even trying to talk to me when I said if you could do a estimation first!

We started going to service King years ago for minor repairs, our vehicle, and 20 years later, we are still using them for bodywork as needed for minor repairs. Got a love teenagers!

Deeply disappointed. We trusted them with our new car after a not at fault accident and they completely lied to us about the repairs and inspection. The bill not only listed certain repairs that were not actually applied, but Eduardo/Eric also told us it was not the tire but the sensor and that they inspected the tire and found nothing wrong with it. He told us it was fine to drive knowing well it was not safe. They said it was filled with air but when we got the car back it was at 11 and upon arriving home it went down to 3 and showed visible damage. We called several times and received no response so the car is sitting in the parking lot and I have no transportation as we had to turn in the rental. Eduardo (also goes by Eric) recommended this so we do not risk getting charged for the rental but we should have seen through this lie. He said we had time to find any other damages which was also a lie. We got completely played. He convinced us it was fine to drive on purpose so we’d take the car and he’d complete the claim. He previously mentioned needing space in the lot as well so that should’ve been indication that he just wanted us out of there. The front tire chewed out the plastic so bad that it broke off and damaged the back tire as we informed them from the very start yet they deny any visible damage to it. The tire is literally flat and Eduardo/Eric knew that. He knew that the tire was damaged and that it was not the sensor yet he told us it was the sensor to avoid any further repairs or delays. He claimed to not have heard from State Farm but when we called them they said they had already spoken to him and he told them it was because it was just from wear and tear and a minor leak. We just got the 2020 car this past November and the tire itself was in prime condition. Wear and tear? The sensor read 11 shortly after filling it with air how is that from wear and tear/a slow leak!? It has been completely flat since we picked it up and it was a hazard to drive. Why would you tell us it was the sensor and not the tire but then tell State Farm it was the air leaking out from the tire? He informed us they inspected the tire and found no issues with it. He keeps lying. He left us a voicemail stating that State Farm had not reached out to them when they definitely did and he was the one that denied the repair. The plastic that ripped off from the front flew back and punctured the back tire and that is the shop’s responsibility to repair as it was caused by the accident. We are in utter shock. The fact that we got a flat tire on the same side from where the plastic ripped off right after the accident is not a coincidence. It was caused by the accident and that is very evident. I do not like games and manipulations. It has been a tragic experience to say the least and I do not recommend this shop. If you do come here please be cautious and aware.

Start bad, end on a good note.

Priscilla, the front desk “ Customer service” rep here is by far the most rude, disrespectful, unapologetic and NON sympathetic employee I have ever met at an establishment. Trying to schedule any type of appointment with her on the phone is impossible. She said things like “ didn’t I already say there were no appointments for today? ” But then you call back 2 minutes later and speak with someone and all of a sudden 4 appointments came available. She is just flat out rude and because 90% of communications go through her, I thankfully RE-Routed a good friend to another shop. She also talks bad about people’s vehicles in front of them to other staff and laughs about the situations people are placed in.

However, Eduardo (the person that dealt with my car specifically, as well as answered my 2nd phone call and magically created the 4 appointment times that Priscilla said were not there.) was kind, understanding, willing to help and all around a pleasure to deal with. Unfortunately I wouldn’t recommend this ship to my worst enemy because 9/10 they will have to deal with Priscilla.

Very friendly staff.
They took great care of my car.
I Will be recommending this place to everyone I know!

Kept my truck for two weeks. When I got it back the door was not even properly attached which seems pretty dangerous. Even worse they still have not fixed their mistake and this was a month ago. Do not go here

Horrible company! The phone reps are clueless and non responsive. They say they'll send paperwork in 15 minutes and 5 hours later you get it. Then no response when you return it. They just ignore it because they don't accept electronic signature. Ridiculous! If you don't call to check up, you'll never know they are just sitting on it.
Run away from this company

Job completed, vehicle looks good. Took about one month to get fully finished, perhaps a little longer than expected. It was a few days after I had to return the insurance provided rental car that my vehicle was returned to me.

They replaced a mirror in all the damage with a chipped one. Only having one car in our house with appointments all week makes it hard to return and get them to fix it

My car paint is fainted so the new part that was painted using the generic color code sticks out visually pretty noticeably. I only found out that Service King cannon match the color after the work has been done when I got my car back and the color looked off. I wish they would let me know ahead of time that they won’t be able to match the color and would use the generic color code which would differ from the color on my car. That would have given me a chance to make an informed decision and possibly get a second opinion from other places. I know very little about car paint (this information is coming from some quick internet research) but it sounds like there are places that modify the manufacturers code to match the actual color or try to blend in the color into the neighboring panels. From my conversation with Service King post-factum, they only use manufactures code with no modification which seems limiting for older cars. If I knew it ahead of time, I would have tried to find a shop that does have a way to modify the original paint color to match the actual color. I understand the challenge with the old paint but knowing that ahead of time before any work was done would be helpful. Feels like I’m now just stuck with a subpar result and there is not much to be done about it. No one has mentioned the color difference when the car was returned to me, I had to catch it on my own. If you have an older car, I would keep that in mind when making a decision and may be have a conversation to set the expectations up front about what will be possible.

My truck had been hit on the driver side from the rear passenger door to the bumper. They worked seamlessly with my insurance company handling all the paperwork. Together with National rental car I was back in my truck in under 4 weeks. A minor delay was caused between them and a tire supplier, which these guys made it right for me. Sincere thanks! Really well done!

I had a fantastic experience with Eduardo. He took the time to hear my concerns about my car. I was rear ended and the first two shops I took my car to failed to report the frame damage behind the bumper! Service King made sure my car would be repaired completely. I wanted to thank the team at service King for their time and attention.

If your stands for service all together is low, this is the place for you. I will never refer someone here or return to this business. The customer service is way below average. The way that I was spoken to and the things that I was told were jaw dropping. No care for the customer or urgency from the service advisor. I was told to take my car to Caliber Collision, I said no Service King's has really good ratings. Boy, was I wrong. Lesson learned. Please save yourself the disappointment.

These guys are amazing. The consistent communication and updates make the best of a bad situation.

Do not go to this shop. They returned my car saying it was ready to drive with 3 lug nuts missing from my tire, was difficult to schedule with. The front desk woman was rude and dismissive and wouldn’t make an appointment. I had to leave a negative review in order for the owner to take it semi-seriously and even then wouldn’t suggest not driving the vehicle his shop neglected to securely attach a tire to.

Poor attention to detail. Be safe and go elsewhere.

Insurance sent me here. The service was exceptional, they always communicated with me about my car and eta of repair time. I got my car back in 7 days with repairs all completed.