Cricket Wireless Authorized Retailer, Garland TX

Horrible customer service. Agent wouldn’t an answer my questions. I called and he would answer the phone and hang up. Tried to take advantage of an offer I saw online and he clearly told me I didn’t know what I was talking about. Hung up on me during first conversation after I began reading to him what I was seeing. Very unprofessional!

I went in to help my mom with her new phone because it needed and esim. There was a Hispanic and a lady. The lady was nice and trying to help but the Hispanic man was rude, condensing and very unhelpful. He tried telling us that the phone is locked and didn’t even bother checking. When I looked it up it showed unlocked. The other worker lady tried telling him and he got exasperated to the point he said “just go somewhere else” returned my money in cash and left my mom with no phone connected. Didn’t even bother helping AT ALL. I was very unhappy with this situation. I ended up going to the other broadway location and they were at least nicer. I ended up fixing the problem myself but still, we will NEVER come back to this location. Save yourself your time and just go somewhere else, they left my mom without a phone connected and didn’t even offer to connect her old phone back. We went in with 1 phone connected and a new phone and left with no phones connected.