Cricket Wireless Authorized Retailer, Gun Barrel City TX

This place has the worst customer service I've ever experienced I wasn't even greeted upon arrival much less asked if I needed any assistance. I went all the way to Athens to get a cricket phone from walmart. I would not ever refer anybody to this ugly store

As an existing customer with 4 phone lines with cricket I tried to come in two nights ago & upgrade my daughters iPhone 11 to a iPhone 14. I ended up getting turned away & told they stop doing any upgrades at 7: 15 my husband & myself were quiet upset & still drove to the store anyways. By the time we got there at 7: 20 she locked the door & turned off the lights. Apparently she doesn’t like to make money. She looked at us like we were idiots & hung a sign on the door stating closed due to technical issues. That’s okay though because I took my business to Terrell where another lady was glad to help even though it was 7: 15pm the following day. If I could give 0 stars I would.

Don't come to this store. Take your money and no refund if you come back two minutes or never accept the agreement

The cricket wireless store gbc has:
Poor customer service skills
Not knowledgeable on phones and how to help us customers with phone or function of the phone
Not many choices of phones and accessories
Today may 6, I went in to get help on a phone I bought from this store. Customer service lady was rude,
she was helping me then ignore me when i still needing help did not help, she continued helping other customer. I was asking for more help. She gave most blank stare. Athens cricket wireless is best!

Wow, if customer service is how you hire at your store, these two ladies you have working today, March 27,2023 at 7: 22 p.m. Are the worst. Customer Service is EVERYTHING in retail. It’s not obvious and also apparent your staff needs retraining! I
Walked in as a new customer, not a hello or even a greeting until I said hello.
Then before I could ask anything I was told that after 7: 30 p.m. Nothing could be done until the next business day. The store was to close at 8p.m.
I told the two of them, by which were the only two in the store, I said you ladies looked preoccupied and I would come back some other time. They lost a potential sale and missed the target completely.
I won’t be back!

Should of went to the one close to my house vs terrell location. No prices on anything no very informative. Won't come back to this one

Having trouble with my phone and went to see if they could fix it did for awhile but having same problem may need a new phone