Cross Timbers ENT, Mansfield TX

Dr. Daniyan was very patient and courteous to my elderly father. She was very thorough in cleaning his ears and discussing his hearing loss.

Such a friendly atmosphere! Dr. Opeoluwa Daniyan is so nice and explained everything very well. It isn’t fun to be losing my hearing but she is a delight to work with!

I write this review out of frustration for myself and others with more severe symptoms. I had been experiencing periodic whistling in my ears and had a frightening experience of symptoms resurfacing last night. These symptoms are coming very intermittently. I will say that I give 2 stars because the people in the office are nice. But these onset of symptoms again make me very upset about the lack of overall care I got in this office. I went in and gave the nurse a rundown of my concerns. They had me take a hearing test and sat me in the room to wait for a doctor. Now at no point did I ever mention experiencing anything remotely close to loosing my hearing. Dr. Opeoluwa Daniyan sat in the office and told me with a straight face that I didn’t have hearing loss? Absolutely comical right; so I’m looking kind of lost and re state to her the symptoms I’ve been having. She literally just sits there looks at me and tells me to keep doing what I’ve been doing. So I make an appointment to get a doctors expert opinion and I get nothing. I mean the absolute most worthless visit and waste of copay that I’ve had in a very long time.

They canceled my appointment because the physician would not be in town. They daid they called once and left a message. I dont have a message. No real attempt to let me know the appointment was canceled. No apology afterwards.

Very professional.went in thinking that I was losing my hearing, in my right ear. Turns out I just needed a professional cleaning.

Beware if you are considering Allergy shots. Even though the DOCTOR took me off of them after 3 months because my body was not accepting them well - they will STILL require you to pay for a FULL YEAR. No refunds or adjustments. They have quite a racket with that! I have several friends that have stopped going there too because it is rushed and something is "found" every time you go.
Will not be going back and disappointed. Service should be about taking care of the patient - not making money off of them.

I'm a first time patient and was very impressed with the staff and Dr. Daniyan. Everyone was professional and courteous. Dr. Daniyan and her assistant listened closely and seemd to be very thorough. Dr. Daniyan really put my mind at ease.

Dr. Was very nice and knowledgeable. Took care of my daughter’s ear issue with ease. Highly recommended

Edit: It is now about a year since I had this procedure, and I just got a call that my anesthesia for this procedure is in debt collection. I paid out my full deductable before the surgery was even started. This was supposed to have been handled a year ago but apparently billing wasn't done properly and some people didn't get paid and some got paid too much and now its apparently on me to sort that out. But dont worry, it will all work out after a few dozen hours on the phone and a few negative marks on my credit report. A full year later, and I am still suffering the consequences of the inept office staff at Cross Timberd ENT.

Dr. Schallenberger, nursing staff, and Deb, who handles procedure scheduling, are great (5 stars). My procedure and setting it up were flawless. Reception and billing do quite a poor job and are borderline confrontational at the mansfield office (-4 stars). Things like scheduling on days or at offices where the doctor will not be present according to his regular schedule. Which they rescheduled less than 24 hours before the appointment with absolutly no expressed concern for the effect it had on me, I was just expected to make my employer ok with the fact I gave them almost no notice about this scheduling change or have an appointment I scheduled a month in advance pushed weeks back. No one followed up or gave me initial instructions that I was supposed to receive an anti-inflamitory after my surgery, leading me to needlessly be in much more pain than necessary for a full week after my procedure. I let this all go for a while, but it has been blatant, continued, and addressed very unappolegetically with a lot of finger-pointing and blaming on others. Someone at reception even told me "Look I just work here. " Reception is the main point of contact for patients! I understand patients are frequently unhappy, intitled, and difficult to deal with. But for the 50K+, I have been billed in direct and associated cost for the procedure performed by Dr. Schallenberger, I feel like a minimum amount of understanding, accountability, and customer service is not an excessive expectation. The final straw was a call to billing today where I was outright talked down to in an elevated volume and belittling tone and told, " I can do this if it will make you feel better. ". "this" did not solve the problem or even try to point me in the direction of how to solve the problem, and it did not make me feel better. It has become quite apparent that the staff at cross timbers either do not consider or are completely indifferent to the fact that their actions can dramatically affect the lives of patients. Once you are no longer standing in front of them, causing an effect on them, you are just information on a screen. It truly is a shame because otherwise, I could not recommend this provider enough. Were all human and everyone makes mistakes but own up to it or at the VERY least try not to make it worse.

Dr. Danyian and her staff were very friendly. She not only fit me in her schedule, but also took great care of me and made me feel comfortable and informed throughout the procedure. Highly recommended.

Outstanding service, very knowledgeable about my situation enable me to feel I was in trusted hands. Thanks for seeing me on such short notice, keep doing what you're doing.

Wow! Por customer service called the number for location I visited a couple years back to get medical records and was given the rin around. Apparently they dont answer phone at location all calls go to a call center they put me on hold for over 20 minutes once and 15 minutes on 4th call very rude and unprofessional need. Will not recommend to deal with this type of business. I'll be going to file a complaint with BBB

Came in for a small cyst on my tonsils. Total waste of my time and money. Dr came in after a hour of me waiting in a humid room. Look at my throat with a light for less than a minute and stated he won’t worry about it if he was me. He also said he can pop it but it will cause me to much pain. Like isn’t that why I came in to begin with. Then when asked what about my sore throat ear ache and congestion in my nasal cavity he said probably the common cold or Covid smh what a mess. Total waste of time do not recommend going unless you want to hear what you already know.

They demand your copay upfront and then refused to provide an itemized receipt for my flex spending account records. Cannot get anyone to return my calls and no one will answer the phone.

Cross Timbers has helped me by being very friendly and accommodating. They make sure I receive the best service to allow me to improve my hearing and help me in any way they can.

Everyone from the front desk staff to the doctor Schellenberger were all very friendly, professional, knowledgeable and caring. I would highly recommend this practice. Dixie

Are you kidding? My husband waited over a month for an appointment.he is 73.no one wanted help him with the computer to fill out his form.thegirls are to busy to chat

I absolutely love them. I go to see the allergist and do allergy shots. Everyone is so nice and they make me feel very comfortable. I don't like doctors but they make the process so easy. They also answer any question that I have and make sure I understand everything before I leave

Cross Timbers is a wonderful place to go to- Dr. Wu, Jennifer Taylor, Kristina and Hallie all have wonderful personalities and are always so sweet. Their whole staff has always been kind and welcoming. Look no further when seeking and ENT office.