CSL Plasma, San Antonio TX

For everyone on here unsatisfied with CSL I implore you to come and donate at Octapharma. It's cleaner, quicker and more professional. I use to come to this CSL location for years but in 2017 I stopped and never returned. After waiting in line for over an hour for a bed myself and an incredibly rude ahole went to the available beds. I was before him in line and when they went to stick me he lied and said he was first. He threw a fit until the phlebotomist gave into his tantrum. I immediately left without donating because of how unprofessional it is to allow someone who was being loud and nasty to lie and throw a fit while the other donors who waited quietly get skipped over. Just skip a week and come to Octa

Manager was very rude and kicked me out with a horrible additive and was rude I have been going there for years NEVER AGAIN BUYER BEWARE THE OWNERS DO NOT CARE ABOUT THEIRE CUSTOMERS

My name is mary Valenzuela n I love this donation center, they are quik, really freindly, n always smiling, u make my day thank u csl.

I've had good experiences here. The bathroom could use some work, but overall, the experience is good.

I never had any problems with the staff or facility until today. One of the employees Dee, is unprofessional on the floor. He’s too busy flirting and talking to whom ever getting distracted. I’m allergic to iodine which he almost put on me, he didn’t listen to Laura, the lead and didn’t set my machine up correctly. I got on a bed at 8.09 it took him to 8: 20 to do everything. He’s too busy not pay attention and talking about pizza. This isn’t the first time he’s been incompetent! He’s has too many complaints from several donors.

Policies continually change, I am a willing donor fully able and was turned away because it wasn’t “my day”. Medically I am fully able and followed the instructions from the phlebotomist on the floor and came back when they told me to. I donate because my wife is a nurse studying plasma for COVID. CLS plasma will never see me as a donor again and I will tell everyone to find another donor site and avoid CSL Plasma.

Great staff and great customer service. Well trained and professional. And the monthly bonuses are.well a great bonus

The person who works here is name Matthew and he is very rude. If you ask him to get someone to fix you he’ll tell you it’s already fixed that there’s no need for anyone else to fix it. Other then him I love everyone else

I have been donating at this location for months. The techs are friendly and efficient, however the front staff who check your vitals are different story. The kiosks never work for me. I was told on my previous visit not to worry with the kiosks, but write down my SS# on a slip of paper and they would take care of it. Yesterday, I came in and same problem with the kiosks. The lady pulls up my last visit, and I had to see the doc in the back first. She says, "Do that and return to the kiosks. " I had already told her the kiosks weren't working for me. I'm cleared by the doc and I stand at the kiosk for 30 minutes trying to get the thing to work. I got frustrated and left. I probably won't be back. I tried leaving a message on the website and it doesn't even have this center listed.

I for the most part like this place, but one bad experience can make you second guess returning. I was left with a massive bruse after a bad IV sticks what made it worse it was the tech blamed me for my arm position.

EXTREMELY LONG WAIT times, rude and unprofessional. Especially the woman in the headscarf was extremely rude.unprofessional staff they like to talk to each other while the lines back up. Strongly RECOMMEND OCTAPHARMA PLASMA.

It was my very first time wanting to donate. The Staff here treated me like trash. They were very unprofessional and very rude to me.please don't go to this one.

Great place to donate plasma to help support those in need whom are sick and ill and could use more donors.

I hate going here. It is ALWAYS a waste of time, more than it is helpful. The staff is a toss up, every time. Some days they are friendly, and other days you can physically hear them arguing WITH EACH OTHER. Mainly, over their breaks and lunches. Smh. Just unprofessional. I've also noticed, the payout never changes, I always leave with the same amount. Which doesn't make sense to me, seeing that I weigh in at 245lbs, every time. Just doesn't seem right?

Never had a problem with them but if you think about it every where you'll go there'll be something that makes someone up set it's really up to you if you decide to keep going to the same place or just changing it up.

Too many rude folks working there AND donating there. God bless the nice people, though.

Long waiting times and you stand up like cattle much of the process.

Never have had any issues, clean location. Staff is friendly and helpful, never experienced any rudeness.

Incompetent Phlebotomist and she is probably on drugs. The only reason I even gave one start is because I had to in order to post this review. -0

Depending on what day you go its fairly good imean no the staff isnt always as friendly as they could be but you have to understand that they do their job day in an day out so its normal to have a bad day every now an again. An some of the workers try an make the experience as injoyable as possible an there are those selected few who its just a paycheck to pay bills your gonna get that where ever you go over all ive been coming here on an off for the last 4 years an I dont really have any complaints.

I've been sitting in this chair for 45 minutes and there still not taking my blood. Oh and that's including 4 other people. Awful I'm late to work and might get fired. Thanks