CubeSmart Self Storage, Houston TX

Jasmone & Rashon were very help, answered all of my questions and were very professional. Highly recommend.

Rashon was very helpful. Professional, listened to my needs and helped me find the perfect unit for my price range. I highly recommend this spot for your storage needs. Accessible, affordable and very clean.

You know, I genuinely wanted to give this place a one however, there is one young lady that works there that is very polite and nice and I don’t think it’s fair for her to be dinged for the others. I recently went to this location and upon walking in a young lady sitting at the counter, looked up at me in my face, put her head down and proceeded to work. She did not even say welcome hello anything later learn she’s a regional manager so if this level of development & training standards. It does not surprise me that you have a hazardously broken mirror in one of the lobby’s & had done nothing about it. Furthermore, what person designs a door and puts the access ramp more than 10 feet down the walkway along side of a building this was such a poor design. In addition the homeless folks that hang around the elevator is very uncomfortable.

Storage unit on Sam Houston Parkway in Houston, TX, is very clean, well kept, and secured. I like how it is not accessible to everyone. You have to have a code to enter the building. Rashon was very professional and exhibited excellent customer service skills. He ensured I was satisfied with my unit and also went the extra mile to include my military discount. Highly recommend this storage facility.

Staff was helpful to get onboarded. In general, the insides of the building are kept clean except every time I was on site, homeless people came in and out of the elevators with passcodes.

Very clean system of storage units. I appreciate the music system playing. It made the space feel calm. My concerns: there is not a visual map of where the units are located. There is not a directional map to show where elevators are located. I entered the wrong elevator bay and ended up away from where I entered. Also, are no lights inside the units. Only in the hallways with motion sensor lights which illuminate as you walk closely to the fluorescent lights along and through the unit aisle. Go there in the early day for good lighting.take a flashlight for clear lighting in your unit. The young man managing the service desk provided Good customer service, pleasant and professional service.

Was charged more than advertised. Business declined to correct the problem. I am relying on the contested charge at my credit card company to make it right. Buyer beware…. And DO NOT pay early…. They turn on your lease that day if you do!

Dear CubeSmart facility I rated y'all with 5 stars today because of your wonderful employee Jamine Cole. She greeted me with a warm and welcoming smile. Was very energetic and informative. She explained everything in full detail and she went above and beyond in providing great customer service. Thank you Jamine Cole.

Jasmine provided the best customer service while assisting me with the application process. I’m pregnant, so she was very helpful in that regard by ensuring that I did not do anything that could potentially harm myself and baby. I will definitely recommend to friends and family. Nice, clean facility that is well kept.

The staff at the Rogerdale location provided excellent “hands-on” assistance whenever needed. This was my first experience renting a storage unit and they were always there for me. Special thanks to Jasmin and her wonderful assistant

Exceptional service from Jasmine, Kaylin and Rashon! The unit was very clean and the entire facility is managed with great care. Thank you for your service

I love this location. Its super easy to get set up with your storage and all of the staff are very friendly and kind! You do have to leave your ID in order to use a cart which can be a bit of a hassle BUT its because people take them so I cant, and dont, fault them for trying to actually keep down the lost of carts instead of them not having any available at all. Overall I love them!

I rented a 5 x 10 unit. Paid for the first month and bought the lock and supplies. Was told that if I prepay for 13 months, 13 month is free. Second transaction was paid. My paperwork indicated I pay for 12 months but the contract was terminated at 11. I stated that the paperwork is not right. Was told that it was all okay and they noted it in the system. When I asked for correct paperwork for the 13 months, I was told I was being unreasonable. They don’t provide the paperwork like that. Would you trust that all this would workout a year from now? I didn’t. Canceled the whole thing and went down the street. How can you be asked to sign a contract and not be handed paperwork and even a correct receipt? A lot of improvement is needed. Difficult to get the refund processed too. Still waiting for the refund to come through. Needless to say, no receipt on the charge back on credit card too. I called the credit card company and suspended the card. 2 hours of wasted time in my life!

Was explained of free move-in for first month, whenever I get there with my things they explain that I need to purchase their unlock and insurance and starting fee. The lock they charge $20 for you can buy a 5-pack on Amazon for $20. Blatant bait and switch, they then inform me that there is no security after they close. Decent spot I would be very happy if they were to explain all this up front.

These are friends I don’t need they are bad influences and gave it to me straight
But they were awesome at the same time. Thanks Kaylin and Jasmine you guys rock! These ladies are very knowledgeable. (For the record I don’t know them never met them before today and they are great!)

We are very happy with our storage unit in cubesmart. Especially how they dealt with a terrible smell coming out of the bathrooms and elevator shaft; they did a good job of discovering the cause and fixing it.

Was looking for a storage unit as I’m new to the area and just moved. Needed to store some typical house hold items. Came across this huge facility and stopped in after coming from U-Haul storage and getting a quote from them. Cubesmart was way better with rates, and the property is much bigger and cleaner. Jasmine & Kaylin assisted me, with getting into a new unit.and they were awesome, very professional and compassionate!

Great experience. The place is amazing! The place is clean! The place is in an excellent location.

But most of all the management team of Kaylin and Jazmine made the process very fast and fun.

Thank you for your help.

Kaylin and Rashaun were very professional and helpful in assisting me getting storage. They took the time to explain everything I needed to know before I decided to choose CubeSmart. They also offered information that I didn’t know I needed (accepting packages)! If you ever decide to do the same at this location, check them out. The building is clean and neat, tidy and easy to navigate.

Kaylin and Rashan were awesome and only added to the great location and very clean facility. They answered all our questions and guided us to just the right units. Highly recommended.