Custom Media, Inc, Southlake TX

I was driving and saw one of there vans pass by so i call. I spoke with Mr Aaron and i knew that I was going to have to schedule an appointment. I told him my issue and did not know how to get my sound system to work. Mr Aaron came out, and fixed and helped me understand the remote the app on my phone. Glad I made the call.

Contacted Aaron at Custom Media on a Thursday afternoon to get information on outdoor TV’s. Aaron gave me the full run down. Decided to go with the Samsung Terrace and asked Aaron the impossible…can you deliver and install by 11: 00 AM Saturday in time for college football games. He “one-upped” my ask and said how about tomorrow (Friday) at 10: 00 AM.
Needless to say, customer service was above and beyond exceptional. The Custom Media delivery and installation team were extremely professional and personable.
This is the kind of experience you always wish you would have but rarely do. 5 Stars was a simple decision for Custom Media.
Thank you fellas…awesome job!

Aaron and his team are the premier home media specialists anywhere around. I’ve lived in three houses since 2009 and Custom Media has installed my A/V system every time. Even a movie theatre in my current house. They’re responsible, reliable, and transparent. Very hard to find that combination today. Call Aaron if you have any A/V needs.

The custom media team is awesome. They are very profession communicate very well and they do want they say. I am very pleased with there service and would recommend them highly

My current home is the second one Aaron and his very professional team have tackled. This is a complete interior and exterior system, wiring, TV install, media room setup, commercial grade wireless system, Commerical grade cell phone booster system, exterior televisions and exterior speakers with integration of lighting, locks, shades etc. Extremely happy with the work, communication, equipment and materials. Strongly recommended.

Custom Media was amazing to work with! The service is outstanding and the product is amazing! I would highly recommend Aaron and his team to anyone looking to put in custom automation in your home. The product is pricey but worth the money because of the service you also receive.

I wanted to thank Aaron for all his help and knowledge with my media room needs even thought he was not in my area and wouldn’t make money for all his time he spent with me!

Replaced a defective Component in Surround System with a new component and now I have everything working as before the Surround Sound/Video Processor went south. Replaced with new Yamaha Receiver. Custom Media diagnosed and replaced the component with top quality and a fair price.

Great job with Sonos install. Tricky room wouldn’t allow for speaker wire install. Still needed to plug in rear speakers for power. Installed outlets behind the speakers and can barely see them. Great job!

Aaron/CMI do terrific work-they are reliable, punctual, professional, and most importantly honest and fair. They did a terrific job installing our full A/V home technology package for our large home. After the sale, support has been excellent as well. Lastly, they have been more than willing to help me with a few small projects I've needed assistance with more recently. Highly recommend!

Great work. Very professional and clean. Really worked with our needs and not trying to over sale us with a system we really didn’t need. Installation was quick and the guys doing the work were top notch. Will definitely have them back as we expand our system in the future. Highly recommend using Custom Media!

They did a wonderful job. They know their stuff and were flexible in installing the system we needed for our home. Will be hiring them again soon to install more equipment. 5 stars in my book.

Absolutely beautiful work. Custom Media handles all of my A/V work and I always recommend them to my clients and friends.

Thanks again for all the helps, guys.