CVS, Pasadena TX

Don’t go to this pharmacy for COVID testing. I was there for 2.5 hours in line waiting, Even though I had an appoinment already. I get to do the window they said I requested a specific test that something went wrong in the computer. Which I didn’t request a specific test, I didn’t even know they did another test other than the nose swab. They said they will call be back ones they fix The problem. They are not Organized at all.

Horrible attitude towards customers. I witnessed as they spoke rudely to an elderly woman asking if ~she~ spoke English. I truly do not understand why they are not the ones required to know another language, isn’t that their job? There’s tons of people I know that are more than willing to show kindness and are bilingual, they have tons of potential, anyone would compared to the people that work here, yet they hired them. To add to the bad experience, they never informed me of what I needed to pick up my prescription and blamed me when I didn’t have what is necessary. That is before they tried to make me pay more for the prescriptions too.

PHARMACY IS AWESOME! They go above and beyond to help you resolve any issues you may have. Staff is nice, curtious, helpful and know what there doing Wouldnt go to any other pharmacy! Yall keep the good job up

Worst pharmacy I have ever used. They messed up the my wife’s prescription count. Blamed us and insinuated we did something with it. Then they messed mine up. Today they can’t get my insurance and wanted to charge me more than my deductible. Quite frustrating for a customer. Looking for somewhere else to go. Would not recommend

Love this place and also they give great customer service! Especially one of the managers her name is Brenda.

This store /pharmacy is such and inconvenience in the drive thru for something that should only take minutes can take up to an hour and then to make matters worse I dropped off a script day before and had already been given a time for it to be ready and the next day they are barley filling it while I'm in the drive thru thats obnoxious for them to do that Walgreens never gives this wait time and always has stuff ready very disappointed with the service they provide they need to hire more people or get someone that can handle the roll of pharmacy tech.

This actually used to be a good store and pharmacy. I don't know where it went wrong but it did go wrong and it went wrong bad fast. The staff is rude at all times, the management when you tried to talk to them they don't even listen they don't even give a damn. I know it's the holiday season but hey if you can't handle retail go back to school and get a real job

Wife called the pharmacy two days ago to ensure they could fill the prescription and was assured that had plenty. Today I call them and asked, "if they have had the chance to fill her prescriptions? " and was told "They are ready. "

Drive across town and they only have one of filled; ask about the other and the response is "We don't have any. " Absolute incompetence at its best!

If I could give this place a 0 I would, I have been on hold currently for 9 minutes without even so much as speaking to someone. They have hung up on me 2 times, while on hold. RIDICULOUS. I will be switching pharmacy ASAP. Either learn to multi task or hire more help.

**Save the hassles, just go to Fairmont location**

Drop off prescription and told 30 minutes (stock answer). Come back 30 minutes later - not ready. Another 15 minutes - we don't have enough to fill your prescription, we'll call another location to see if they have some. Yet another 20 minutes - no idea why we are still sitting here. And 10 minutes later - they managed to put 12 pills in a bottle. And NOW we get to drive to Fairmont location and *hope* we don't start this all over.

Worst CVS drive thru pharmacy is the worst and it’s even worse inside. It’s about an hour wait for drive thru.pharmacy once gave me someone else prescription. And when the automated system calls your prescription isn’t really ready.

This store looks totally different from the last time I came, so much cleaner and organized. Great job team!

Very long wait, need to organize pharmacy, every time they look for a prescription they had to go thru every bin, bad experience had to move my prescription to Walgreens

Very long wait, the management of CVS needs to hire more staff. Waiting 1 hour in the drive thru is not the best customer experience. I been to this location three times and waiting inside in line for the pharmacy was not any better. Attention CVS leadership the que is too long on a Friday after 5 pm, please add another staff member that can attend the drive thru for quicker service. Thank you.

I have never written a review before and I wasn't even having a bad day until right now. Worse service. My bad, NO service. I stand there at the pharmacy obviously not to just stand there and lazy f***s don't even acknowledge that you are there. They see you, but they don't say hey do you need anything? Or, what can I help you with? 5 people at the pharmacy and not one could ask a simple question. And then the one in the front doesn't know anything and takes forever to check 1 person out buying 1 thing.

If you have to use CVS because of your insurance, chose a different location! This one will tell you they have your medication in stock, have you wait hours then right before closing time, tell you it's out of stock and will need to be ordered.but they will forget to order the following day, so they will try to refer you to another location even though you called their location and they confirmed they had your medication in stock before your prescription was sent. This has happened over and over with this place! It's obvious their customers are just another number to them and they could careless if customers have their medication or not!

Most of the staff is very friendly. The service is fast. The only thing is they never remember to put syringes with my prescriptions!

CVS at the corner of Pasadena blvd and Southmore has fast service but if they are going to promote health and wellness the store in over all needs to be very clean. Just to began the front entrance door is very nasty also the pharmacy area.sometimes i fill like calling the city health department