CVS, Humble TX

Here to do a covid test appointment at 11: 20. I arrived 10 mins early got in lane 2 cause sign says full service on both sides doesn't mention anything about covid testing nor did my email confirmations or text specify which lane to get in. I was the 3rd vehicle in line for lane 2.finally arrive to the speaker I mention im here for my 11: 20 appointment and he says I have to go around to lane 1.hello you should really specify on emails, text or another sign outside saying that. Went back around and now I am 3rd vehicle in line in lane 1. I'm so upset and feeling under the weather doesn't make it any better. Get it together cvs and be more proactive with your customers!

This is my neighborhood CVS; within walking distance. Unfortunately stopped using them a while ago due to bad service. Overworked, unhappy rude staff. Their wait time is always too long and inacurrate. Their forever excuse is. SORRY SIR WE ARE RUNNING BEHIND TODAY. By mistake, my doctor sent the prescription to them, and decided to try them again and the experience was as bad as before. Is easier and faster to get on my car and drive 30 minutes to another CVS.

This has to be, without equal, the worst pharmacy i have ever had to deal with. They rarely have your FULL prescription and offer you what they have, then when you try to complete your monthly prescription its denied by the insurance company, because the last idiot the helped you didn't put it in as a partial fill. So done with CVS.

Getting your covid vaccine here is a giant clusterf**. Staff is rude, they told me that they did not have any training for this and were “just given this to do this morning”. They herd you around like cattle in the store and keep you in confined cramped areas not following CDC standards. You are more likely to get covid here while waiting for the vaccine, than to actually get any information or to keep an appointment time. They scream at you to wait 15 minutes after, in an area of high traffic and that is not sanitized after each group. Good luck and may the odds be in your favor.

Two of the staff in the pharmacy were walking around eating and no mask in sight. The girl at the counter was physically wearing a mask but it wasn’t covering any part of her nose or mouth because it was hanging below her chin. I am who met to encounter this at a pharmacy where you are literally handling people’s lifelines for the community including elderly, immune compromised, and ill.

Literally sat in line for 2 hours with two cars in front of me to finally make it to the front to be told they can’t print my labels and make another appointment. I told the girl I’ve been waiting for two hours and she told me I highly doubt that but ok.hmmm why would I lie first of all and thanks for absolutely nothing. Not to mention my mother, who is older sat in the car waiting and held her need to go to the restroom. If I could give zero stars I would because it is extremely ridiculous how long we waited and how we were treated. (COVID testing) not to mention she didn’t get her COVID test. Thanks cvs

Said would be ready by certain time in 3 hrs here it is 5 hrs later still isnt ready never again