CVS, Corsicana TX

Consistently terrible. Either the whole pharmacy is closed for lunch, or it’s an hour to get a bottle of eye drops, or “it’ll be just another ten minutes” after they’ve had the prescription for almost two hours.

I have moved all my scripts to walmart due to the fact of when I showed up to cvs for the last 3 months in the drive through or the inside line, I was treated like I was inconveniencing the staff. I thought i was the paying customer? I am not getting paid to be there. Its the other way around CVS. Not to mention cvs never could get my double insurance correct and so I was always overcharged. Yrs of being with cvs. Im done.

Poor service, poor customer service, and poor attitudes. Web page keeps wanting to send verification code to an unknown number. This location is a joke. There is at least 10 bodies “working” in pharmacy, but can’t get scripts out. My old pharmacy, before closing, only had 3-4 people and did a much better job. A script for one of my boys is not covered by insurance, old pharmacy discount card $3.99, cvs $28.75. Daughters uncovered script, old pharmacy $3.99, cvs discount card 90 fn dollars. Like most places in corsicana they hire locals and the store goes to hell in a hand basket.

There was a prescription called into CVS from a hospital for me yesterday. I called when I was an hour away. They said they received the Rx but it wasn’t covered without an insurance prior authorization. Finding out the price was $56, but needing the medication, I asked them to go ahead and fill it and I was on my way to get it. When I got to the pickup window, I was told (by Brittany) that they didn’t have it in stock and wouldn’t get it in until Monday. I explained that I had called on the way, and that they had it. Brittany told me to come back in 10 minutes. When I did, Brittany and the other girl at the window told me that some man had picked it up. UUUHHHH NOPE. No man even knew I was going to the hospital, nor knew that I had a prescription at a pharmacy that I don’t usually use. This was a flat out lie.

After a huge ordeal with the police being called, they admitted to the police that they made a mistake and didn’t want to admit it. (If someone actually did pick it up, then a crime was committed.) Then they filled my Rx because it WAS in stock, and NO ONE had picked it up. It was all a LIE. WHY? To cover up that they just didn’t have it ready? All of that had to happen to fix an easy mistake. Why can’t they say, “this didn’t get filled yet, give me a few minutes and I will get it for you”. No they lied and made up a big fat story.

The worst part is that they would allow a customer to go two more days AFTER leaving the hospital because they didn’t want to admit that they made a mistake.

I don’t usually trade with CVS because they have screwed up too many times. Now, there is no way I will ever darken their doorway again.

Drive an hour just to find them closed when their website and app says they are open for 3 more hours. Not very reliable. I have no complaints with the staff, have always been polite and helpful.

They are constantly out of medications, and the drive-thru is horrendous. It's common to see a car at the window for 15 minutes.

Horrible customer service and extensive wait times just don’t make it worth it! Is it hometown pharmacy or HEB pharmacy instead.