CVS, El Paso TX

Long wait times to pick up prescription, over 50 minutes waiting for someone to answer on the phone

Forced to switch from Walgreens to CVS because of my insurance. First experience with CVS hasn't been pleasant. It's been hard to get a hold of anyone and apparently no matter how long you've been waiting in line (I was in line for over 30min) once 9pm comes around they straight lock up and don't attend to you. Worst experience!

Im calling to see if my daughters medicines are ready to pickup and never answers I want them as soon as possible she’s sick or even give me more days to get the medicine which i dont have more days

This location is full of incompetent people. The pharmacy does not pay attention to detail. Isn’t that VERY important when it comes to prescriptions? So sick of this place.

Worst pharmacy ever. My daughter uses acutane and every single month was a struggle because no one knows what they’re doing. They always tried blaming my Dr.or nurse. I switched to Lee Trevino location and I’m glad I did. They know what they’re doing and I no longer have an issue filling the prescription.

This place takes forever to fill prescriptions. They are possibly the slowest place in the entire city. The only time I've gotten my prescription in a reasonable time is when I'm the only one there.

I'm in line waiting to pick up my medication, there's 7 employees behind the counter and the phone rings and rings, Nobody takes care of that call.rings

No ONE ever answers the phone. I had no choice but to go to the pharmacy not only long lines and wait the phones kept going off everyone seemed to ignore the phone ringing. Do not recommend this place

Why do they let people wait for medication in the drive through lane? Waited more than an hour for my turn because the 2 vehicles in front of me were waiting for their medications. Lack of consideration

CVS employees at the pharmacy need to take customer service training because they don't know how to be polite to their customers. I get text messages that I need a new prescription for my grandson when he still has 3 refills or they text me that his refill is ready and I go to the pharmacy and it's not ready. I have called and after 30 minutes they answer and they hang up on me. I call again and have waited 45 minutes and no answer and call again for another 20 minutes so Erika can tell me as she quoted if I didn't like it to change pharmacy. I guess she is the owner of the company which does not care how many customers they lose by saying this. I am going to take her suggestion and change to the Walmart pharmacy where I get my prescriptions and have not had any problems. They answer your call right away and are very polite, kind and very helpful. The only reason i would use CVS because of his insurance but i can change now. This incident made me so upset and made me feel so dicriminated that I am going to let my family and friends know not to go there.

Had an appointment to do a Covid test. The sign says both lanes are full service so I choose one and wait for one hour, then they nonchalantly told me I have to get back in line and go on the left lane, meaning things would take another hour! This place is outrageous and I will never return.

As usual, waiting time in the drive through lane is almost an hour every time I come to pick up my prescription. Inside the pharmacy is from 25-30 min waiting time. I am tired of this inefficiency. Will go back to Walgreens.

I've been calling For days to The CVS at N. Zaragoza.no body there's to answer the phone.their freaking phone menu sucks.
I have six prescriptions ready and I went and they told me. I don't have prescriptions at the moment. I had to call the One at Lee Trevino. They answered with in minutes

I’ve been sitting in my car in the drive thru for about an hour now. It can’t be that hard to type in a prescription. Horrible. Never using a CVS Pharmacy again.

Purchased an item that was subpar, misplaced receipt. Payed with debit card and used extra care card, Silvia assist manager states she could not offer store credit or find transaction. Policy glued to counter states otherwise but she informed my Store Manager, Michelle Nino, does not follow this policy. Another female behind the register suggested I go to a different CVS location to do the same thing? ! SAVE your receipts they don’t follow their own policies.

Worst pharmacy! Dropping off and picking up a prescription is an hour or more wait! So ridiculously slow