CVS, Mansfield TX

Pharmacy never has medications on hand. Always waiting for them to come in. Had to go to a different pharmacy.

So many bad experiences, I honestly don't know where to even begin. I always prepay for my prescriptions so when I go to pick them up it's an easier process, especially since I'm disabled and on oxygen it just makes things easier for me. I always keep the online records of payment as well, they wanted me to pay twice for medications I had already paid for. Even after showing them the proof of payment they wanted me to give them back my medicine because I refused to pay them again for something I've already paid for. The customer service is atrocious not only did I have to argue with them about this but I had to get out of my vehicle and come inside dragging my oxygen with me when I Just got out the hospital, just for them to say they were wrong and walk off no apology, nothing.

I have never had problems with any of the CVS PHARMACY until this one. When I talked to the tech she said it was the insurance causing the problems, the insurance company got involved and the called the pharmacy requesting to talk to the pharmist who was very rude to her. Needless to say we will be moving our prescriptions to another CVS. This store has a serious problem.