CVS, Benbrook TX

Waited in the drive-through for a prescription. But they would not accept GoodRx in the drive-through. Had to come inside to use GoodRx. So took twice as long as it should have.

This location is absolutely terrible. Save yourself some frustration and find a different CVS that actually does a decent job of serving its customers.

Horrible customer service and the pharmacystafft is lazy and manager is ok with it.

Pharmacy department got there 10 minutes before they close. Make me wait five minutes at drive-through told me to come inside just to tell me that they were close. Very dissatisfied. Customer.

I have been a cvs customer for over 13 years and used the Benbrook for 8 of those years I had a issue with a refill so went back to my doctor twice but thay never got the refill so went back to the doctor and got a paper script when I got back to cvs thay said it was in the computer already so I spent all day with this when all cvs had to was call my doctor to get it refill and to top that a staff member told me my feelings didn't mater I went off called the management the next day so a week later I go back the same guy never said a word and the other staff was rude so I went to wallgreens im done with cvs benbrook rude staff cvs corporate never called me back

The store feels a little bit like a ghost town as far as employee engagement with patrons. The pharmacy staff are great. The store employees. Thanks