CVS, Lakeway TX

Great store! The staff is so helpful and very friendly. The store is clean and bright. After moving to Lakeway in 2021, we tried out several pharmacies - this one is bright and clean and has the most helpful staff. The location is perfect for us when we're running errands - both coming and going. I've tried several CVS stores in Arizona and the Austin area and this one in Lakeway is the best!

The team of pharmacists and techs are AWESOME! Bravo to Tanya who met with me for a consultation about my concerns. I transferred my business on the spot!

So many excellent customer service traits, especially when one is sick and needs attention right away. I am so glad I transferred from across the street.

Scheduled a flu shot for 1245. Arrived 1240 and checked in. Many people waiting. Then while we were still waiting everyone left for lunch at 130. We now have to wait until 2pm.

When I say great customer service, I mean the people that work there! They are ready and willing to help. The manager, Kerri, is knowledgeable, professional, and very friendly. She is whipping up the store with greatness! Shout out to all the staff in the front and the pharmacy. Greatness achieved

Poorest customer service I have ever experienced. I was returning an item ordered online. The manager said they didn’t carry the item so she couldn’t take it. I showed her online it said they had it in stock and I could have picked it up at the store. She said online ordering was different and they didn’t know what they were doing. Then she tried to get me to take a store credit. Bottom line was she couldn’t see the bar code numbers! After she enlarged the numbers and me refusing to take a credit, I got the refund. I believe her name was Lucia? The very worst at customer service. Makes up reasons not to do a return!

The pharmacy staff at this CVS location are friendly and competent. However, they have adopted some bad lazy habits and closed the pharmacy several minutes before the actual posted closing time. I showed up five minutes before the 7pm closing time and they had already closed the drive-through window, and I was unable to pick up my prepaid prescription, which would’ve taken them no more than 60 seconds to give it to me. Difficult for me to praise lazy staff. CVS should engage in training their employees about customer service because they seem to not understand that CVS customers pay their salary. Sad.

It seems to be higher than HEB on most items, although I do need to check on items from the pharmacy

BUSINESS HOURS BEWARE - they close at 9pm and not midnight. It was a bit disappointing seeing that they posted a pharmacy hrs update on here but can't update their main store hrs.

Great pharmacy that has helped us late at night quite a few times with our kids. They are always super busy but were willing to go the extra mile to get my 2 year old the medicine he needed in a few minutes. Thank you so much.

Extremely low experience navigating to speak to pharmacist to get details on my prescription pick up…after navigating irrelevant menu options accompanied by en equaling irritating voice only to be hung up when I finally got the option to speak to someone live!

Great selection good prices found what we needed right away we were on a tight schedule for a main event the staff was very fast helpful and efficient very well organized store