CVS, Killeen TX

Worst pharmacy of my life. Pharmacists won't even pick up the phone. Scripts are never ready on time. Thier website doesn't even connect to my current script. What a waste.horrible horrible experience.

My husband, son, and I went to CVS yesterday for multiple vaccines. There were some complications with insurance plans, but they took care of everything for us. The entire staff of the pharmacy department was friendly, helpful, and efficient. Very pleased with the entire experience.

This CVS is Pitiful. The drive through line for the pharmacy takes forever. Someone could die while waiting in line to pick up their medicine.

I just left the pharmacy and dealt with maritza, I gave her a hard time for something that wasn’t even her fault she was nothing but amazing!:)

The pharmacy sells rapid COVID-19 tests for over 60 dlls which you have to administer yourself, they charge this amount to read your results. Why have this useless service? If I wanted to have my young daughter try doing it on her own incorrectly for the third time I would have payed Walmart 14 dollars for their self testing kits. What a rip off, non helpful staff. If I could give this establishment zero stars I would.

Worst of the worst. I have never had a good experience at a CVS and this one is the worst I have ever been to. The incompetence is incredible. Never ready when they say. Even DAYS after it's supposed to be ready.

This place is incredibly slow. I pick up regular supplies for my kids and its never a quick stop. I have learned to plan an hour time block for the wait here to reduce the stress.and if I happen to get through the line AND get everything I need in under 30minutes, its a real win. All in all terrible location.

Worst experience picking up prescriptions while sick I have ever had. Urgent care sent over at noon, checked with pharmacy by 3 and no results in the system. Returned to the location at 5pm for exact same result. After calling UC twice to reach out to CVS for assistance, ten minutes later were told the prescriptions were ready. Upon pick up pharmacy staff was unapologetic and acknowledged there was nothing they could do and it was my problem.go somewhere else!

Chi, Keisha, and Elsie saved my life. My brother is on Medicaid/Medicare and because the government is stupid, they won't allow shipping on the medications anymore. I live 11 hours away from my brother and he is homebound. Keisha, Chi, and Elsie worked SO DANG HARD for days to help me figure out how to get my brother's ANTIPSYCHOTIC meds to him. They were able to come up with a game plan and left me feeling relieved and at peace. Please please please recognize these workers in some kind of way. They need to be training everyone on how to go the extra mile for customers because they went above and beyond and a marathon more.

Excellent service
The cashier helped me a lot explaining about a product
The super clean and organized store

CVS Killeen is awesome! They helped getting the right meds transferred to the CVS Texarkana.

Amazing customer service, at the pharmacy window! Ms.maritza and Ms. Nickie, we’re more than helpful, great spirits and overall hardworking sweet women! Highly recommend!

Pharmacists always have horrible attitudes and rude. Nothing worse than waiting 30 on hold to receive such ugliness. Customer service is vital in business. Please correct this issue if you continue to work in service. You are there to serve the people.

Pharmacy staff is nice, but the stock is always short of certain medications. Pretty upsetting they didn't notify me about not being able to get my medication. The automated phone system seems to keep pushing vaccinations everytime I make a line selection. Pretty irritating.

The pharmacy is run well but the drive thru is horribly slow. I prefer to use the drive thru only because this is not a great area unfortunately. I've never had an issue with refills or anything.
They used to offer delivery more which was a huge help to me, but it seems unavailable despite my insurance not changing.