CVS, Farmers Branch TX

Terrible experience with incompetent personnel. Made an appointment in advance. Arrived at the location early, only to be informed that they do not accept my insurance carrier. This is a question that I feel should have been asked at the time of scheduling the appointment. I will not be returning for any reason.

Came here to pick up my boyfriend medication, the pharmacist and the tech who helped me check out had such a hard time answering my question and they are not even busy. They need to change their attitude.they told me to ask my Dr if you have questions about over the counter products.that’s ridiculous, I was just trying to clarify what’s the best option to get. The insurance price was about $10-15 more than GoodRx price so i asked if they can change it and he told me it takes 10 minutes. I used to be pharmacy manager and I know it barley takes less than a minute to change. If they were busy I would understand but come on, this place super slow. Go somewhere else to get a better service.

I don't understand all the negative comments? I am not the most easy to please but everytime i have been to this location i have always recieved the highest level of care and attention 5

I came in to get a Covid, and vaccine for the year. The pharmacy tech mumbled the entire time. Had no direction. Asked me if I checked in even though I use the mobile app to check in. Ask me if I brought my vaccine card. I told him yes. And then just walked away. I am now waiting on the pharmacist tech to get the vaccines. Seems like no one here really cares. We just sad because of the pharmacy. Truly sad the main pharmacist Jose is amazing. Seems like the two people here that on August 9 at 11 AM. Wish they could be anywhere else but here. If you wish to get a Maxine of any kind, I would choose another CVS.

This has to be the worst pharmacy around. They act like your a burden to be helped. Total ignore you. Plus I guess they can not count to 30. You have a count your meds. Sometimes you will get 28,29 and 31 for a month supply. Today i just drove away at the pi kuo window because nobody would do there job.

I went at night manager was not intent on helping me actually looked like I was bothering her. O_O

Employees always seem annoyed to help any customers. Being a responsible active adult, I went to buy contraceptive items. There was a button next to the locked case. Pressed it a few times while I waited 9 minutes. No employee I came. Made my way to the cash register where 3 employees were. I was going to ask for assistance, before 2 female employees whispered among themselves, “I think she was the one pressing the button”. So now why should I go the extra mile for their service when I can just take my money/business elsewhere? !

No one picks up the phone even when we are on hold for hours. We called and walked into the store and they were just ignoring the phone. They may have many responsibilities but it wasn’t even busy.

They dont load prepaid cards after 9 p.m, and when i asked why, they told me its company policy (with an attitude). I would like to know the specific company policy, when i have loaded my card at other cvs locations past 9 p.m. With no issue.

CVS Pharmacy on Valwood & Josey
Clean & Excellent I will shop even recommend
Family & friends to shop here.