CVS Pharmacy, Carrollton TX

In past years, the service has been slow. My review is based on my recent experiences which I have noticed improvement in the speed of their service.

The ONLY reason I'm giving 3 stars and not 1 to this CVS is because of the service I've received the previous year. However, after getting the run around on a new prescription I'm moving all of my business across the street to Walgreens.

I don't enjoy nor do I understand the complexity of dealing with insurance. Problems could arise from my Dr office, this pharmacy, or the insurance company. I don't know which one the problem fell with, I just know that I had to work with all three to get the problem resolved.

The tech did a good job of explaining the issue to me and even recommended I go to a Walgreens and maybe they can help me. I did, and let me tell you, the customer service at that Walgreens was EXCEPTIONAL!

My first time at this location and I have one of the employees following me thinking I'm going to steal items even though the female employee did not think that I was going to steal but the male employee believed I was, I have money I don't need to steal.
Even though they do have items that I was looking for but they are out of or I was going to pay for but this time frame I'm not coming back.

It always takes several calls for each prescription. They tell you your prescription will be ready then go to pick it up and it is on hold for the doctor to approve, for insurance approval, for prior authorization or the same reason multiple times. Most unreliable pharmacy on this planet!
All reviews are 1. How do they get to 2.3 rating? How is that possible?