CVS Pharmacy, Red Oak TX

The pharmacy has been a big help in helping me get through my day and finish my medication fast and efficiently…

I wrote a review regarding this CVS and it’s nowhere to be found…. But I see I’m not the only one that sees how rude & judgmental these people are. They literally can care less about the customers, especially the older lady (mixed race) with glasses that works the computer onside the pharmacist; one nasty person. I’ve learned to go in with my camera rolling bc someone will always be nasty. They don’t wear there name tag but per the GM “it’s state law that they wear it and their name be showing”; you never see that here. GM needs to shake these judgmental people up. I’d definitely go elsewhere but my insurance only pays for cvs and I’m guessing that’s why they’re so nasty.

This is the worst CVS I have ever been to in my life. 95% of the staff seems very unhappy working there. Almost every time I go someone is rude. I would assume there is not enough staff so the workers are overworked. Seems to be a common thing these days. Obviously CVS is not paying attention to reviews and surveys because it continues to be bad customer service. It’s the over all demeanor of the entire store. I wishI could change pharmacies but the insurance company made a deal with the devil named CVS to only use them to fill prescriptions.

My doctor put in a prescription last week. Because I contracted covid. I had to take the meds at a timely manner. CVS sent a text telling me that it was on hold. That CVS needed to speak with the doctor first. The doctor is who sent it in. I continued to be sick because CVS is disorganized and wasn't willing to give me my medication.

The line to get my prescription (which was due at 5: 40pm according to the CVS App) was simply unacceptable. I arrived at the store around 6: 00-6: 15pm and waited in line until 7: 03pm for my prescription. I want to add that they had Libbie working 2 registers going back and forth trying to help 2 people at a time and 2 registers at a time. She was doing her best, but it is unacceptable. They should have had someone stop filling prescriptions (there was more than one person back there filling) the Pharmacist was there filling and anyone else could have stopped for a second to help and take care of customers first. That is what you do. There is always a line anyways, but I couldn't believe that she was working two registers with a long line of impatient customers. I expect there to be a wait, but when I got to the register my RX wasn't filled and I had to wait even longer. Like I said this CVS in Red Oak Texas has always been busy, but someone should have helped her. She was very kind and doing her best, so please do NOT put this off on her. It is CVS, the corporate office on down to the manager of the store. It's absolutely unacceptable. I am going to do more research on other pharmacy's that I can go to. Thank you for taking the time to read my experience. You have a blessed day.

This has to be the worst pharmacy ever! Pharmacy techs are always rude and never ever find my meds but when go on line I can see my medication list.horrible customer service and waste of time!

Pharmacy is ghetto. There’s no reason my prescription shouldn’t be ready after 4 hours. Nobody wants to wait in store for 20 minutes more on a Friday evening

Pharmacy representative who answered the phone was extremely short and rude. Only discovered the medication I was waiting for was out of stock after calling the store to inquire about the status.

Best cvs! It's nice and clean! And I feel this place is just so clean! I know that the employees try there best to make this cvs the best!