Dallas Gutter & Repair

The work was fine. And the guy that came out to give us our bid was knowledgeable.

However, their poor communication and organization as well as their disgusting follow up from Becky (shame on you!), the office manager, leads us to warn anyone from doing business with this company going forward. Horrible, Horrible customer service.

We got a bid and we agreed to the work. We were told a scheduler would contact us. We waited for awhile and after no contact, my husband reached back out. No response. Well, one day, a crew showed up and performed the work while my husband was out of town. To be honest, we may not even have noticed, had I not been home.

They did not leave an invoice, nor mail an invoice. Well, fast forward a few weeks, and my husband was checking his junk mail, and there was an email from a completely different point of contact threatening to put a lien on our home! No prior phone calls to see if we got it, no mailed invoice, no email from the point of contact that would have not gone to the junk email. How about you do a better job communicating / invoicing your customers?

They don’t install it correctly when mine fell dow they blamed the builder. Why didn’t was it properly inspected before it was installed. Than they wanted money again which is not in line with the 10 year unconditional installation warranty. My old one stayed on for twenty five years. The reason for replacement was it was dented by the hailstorm in 2016 September. And I thought because they give you a 10 year warranty it will last at least that much more. The owner is a liar and crooked. It’s never their fault. If it was the builders fault why did it stay on for 25 years. Be careful very careful. Get someone else