Dillard's, Lubbock TX

Have been coming here since I was a baby, still love shopping here and receiving the same top notch customer service. Thank you.

Dylan in the men's shoe department and Johnathan in men's suits were both excellent. Great job

Veronica in the luggage department really took her time to help me I probably went through 90% of the carry on luggage and she really went above and beyond to help me I was going to give up on the back pack and she help me find the perfect on. I really appreciate that.

Bought a wrong size. Went back to exchange, the customer service was incredible nice. She helped find the right size and dont event check for a receipt.

I absolutely love Dillards for the majority of the shopping I do when it comes to more formal type of clothing, such as slacks and dress shirts, etc. However, if you're going for general casual wear such as swim trunks or shorts or T-shirts, shop somewhere else. Their prices for some items are extremely high and you can get stuff at almost half the price at other places such as target.

Good store but the men’s and women’s sections are in two different buildings. Shopping by yourself is fine but with someone who wants to shop I. The other store requires a pretty long walk.

I experienced racial profiling here today. I went into Polo Ralph Lauren with my 2 sons & my daughter in her stroller. I asked for help finding shirts because my Dillard's order was lost in the mail. Not even 5 minutes after looking at the shirts a female officer & an undercover male started circling us. I saw the officer take a photo of a shirt that I touched. Having to experience thos in front of my children is ridiculous. I wasn't there to commit theft. I'm a paying customer.

Got what I needed quickly. Very friendly and helpful service in the Mac Cosmetics Department. Will definitely return.

Always good service and wonderful product. Just don't like it when team members talk about things they hate about their job and things they do to "Get one over on the company" Keep it to yourself. Other than that it's my favorite place in the mall.

They have everything and more. Had an idea in my head but the store offered more choices than I thought possible. I found something that was better than I expected.

JoAnn Zavala was very helpful assisting me in finding the right men's shirt. I will go back for men's clothing if she is still at Dillard's.

Oh my gosh I love the way this place smells. As soon as you walk in, it just feels so upper class. - The products are well made and yes they are higher in cost but I feel like they last longer. The sales staff was a little put off and unhelpful. We were not dressed to the nines so they may have thought we didn't have money to spend there. They should help everyone the same. We have $$$$ and would have bought the shoes if someone would have said.can I help you. It was the only thing that turned us off about shopping. The place was clean and there were no clothes on the floor, or half off the hangers, the racks and sizes were easy to find on our own.

The people who work in the shoe department are so rude. I went in yesterday and no one helped me or acknowledged me at all; my friend ended up going in to buy the shoes I wanted. I didn’t like the fit so I came back today to do an exchange and received worse treatment. There were two women at the counter just standing there giving me ugly looks but didn’t say anything to me, yet when an older white lady came in they immediately acknowledged her and were nice. I went to the counter to do a return and once I approached them the lady at the register looked to the other woman and said “look, you were right” while nodding her head to me. I felt so embarrassed and will not be shopping at Dillards again. Hire better people.

The Ralph Lauren collection is drab. There is no variation or diversity of color among the different designers. The store is quite dismal as far as vibe/energy is concerned. However, the clothing is very well maintained and of good quality. The customer service is pristine. There's always someone with a watchful eye available to lend some advice on cologne or help find something your wife sent you to find.