DISTRICT CUBA HOUSTON

Grateful for the efficiency and seriousness with which this agency works. I applied for my new passport with them and was satisfied in all aspects, 100% recommended.

The best agency without a doubt, good treatment and very fast and everything arrives on time

The best shipping agency sent by ship which takes 45 to 60 days and it only takes 25 days less than a month without a doubt the best

Very good choice to send to any part of Cuba from Houston. You can personalize your shipments according to the taste and needs of our family members. They adjust to you thanks to their different shipping methods, and in addition, the pounds have a quite acceptable price (the delivery price may differ from that of other agencies, but the important thing is that it arrives and in perfect condition). The best of all is its staff, Yasmil, Ramon and the mager, very pleasant. The service is excellent, you feel very well taken care of all the time. They also offer you variants right there to complete your package if you need it. They help you in a very kind and respectful way, adding their immense patience and constant professionalism. Due to issues in Cuba there was a small delay of 3 days, however, they were always on the lookout and managed to guarantee safe delivery even on the weekend to my mother. More than satisfied with their service and how they handled the situation, 100% recommended.

I would really like to express the opposite, but no, this company has not met the established deadline and the response from manager Ileana from the Houston office is that the deadline is an approximate, when you go to pay they do not tell you that, they sell you a fast shipping and it is not like that, the express shipping of the year-end promotion has been a total failure and the company is not responsible or compensates its customers for the damage, my family is still waiting for their end-of-year and Valentine's Day gifts kings and NOTHING, I hope that some superior will give me a convincing answer on this matter

They do not comply with the delivery time for maritime shipping. They inform you that it is 45 to 60 days, and when they go beyond 2 months, they tell you that those times were only an estimate, since it can take longer since there are factors that are beyond their control. These justifications sound familiar to me from a country I know. Try to improve the personnel in Cuba if the problem is there. Do your job well, take responsibility for your mistakes and solve them, instead of playing with customers' time.

Super friendly, excellent service, detailed explanation of the process and the steps to follow, 100% recommended

Good service, speed, good attention from the staff, I highly recommend it, good offers in short, the place is great

Very good attention, professionalism, good service, I went with my children to get the passports and they arrived before the date, I recommend this agency, thank you

My husband had his passport made in February and it has been 8 months of waiting with no results. You call them and they tell you that it could take 8 months, now that we are on the date they tell us that it could take a year or more. Bad management and communication. You can't believe anything.

Thank you for so much speed, I tell you, I completed the procedure for my passport with you and I tell you that I am a person who has no luck with these procedures, they always take too long, I thought that the experience was going to be the same, not because of you but because of my luck.in these chores; Mine was a surprise, 1 month and 15 days later, my passport arrived, they always kept me up to date with the process, I can only recommend them 100%, and give them 5 ️️️️️

A place where they provide you with the best service. They explain everything very well. In my case it was an excellent experience since I did not feel cheated. They told me your passport will be delayed for (such) time because it is something that does not depend on us and it was.

September 17,2023 CONGRATULATIONS.on your Great Birthday, and for the Excellent Service that you offer with Extraordinary Quality.

Very good service, everyone very professional and above all very good attention. I have been there several times and the truth is they are very good. Thank you, I recommend them.

Unfortunately, I cannot say the same about other people who have left that place complacent. I have had two unpleasant experiences, one is the handling of a package of miscellaneous that I sent where they extracted a USB data memory and the dissatisfaction with the procedures for renewing my passport where the period of 4 months has passed, they say it by word of mouth, I'm going for 6 months and the worst thing is that they don't answer the phone or give me a convincing answer, no more than they already sent an email to the consulate to get an answer but they have already told me the same thing 3 times in 2 months, unfortunately I personally consider it a scam, something that never happened to me with other agencies, I am also a client of Rapicarga even before starting to process with these people and I consider that this is a agency you can trust "Rapicarga" 6601 Hillcroft Ave #115, Houston, TX 77081.

A very professional site, the people who work there are super friendly, responsible and act very legally. I recommend it