Dollar General, Dallas TX

Worst experience ever. The store manager would not allow me to purchase the products I had collected before the store was set to close. I still had 5 minutes before official store closing time and was in the store for approximately 15 minutes. He refused to allow me checkout even though the store was technically still in operation. Additionally he passed by me multiple times in the store and did not inform me of the closing time or make any mention that I could potentially be denied my purchase. Cannot explain how terrible of customer service and bad overall customer experience this way. Additionally he proceeded to follow and lock the door while make personal comments and insults. Terrible terrible terrible. Will never shop here again. Corporate please assess accordingly.

On Friday 12/8/23 I bought icy hot and wireless headphones because my sister needed some, she tried them out and she told me the next that they didn’t work I didn’t have time to go back until today 12/11/23 I had my receipt and everything the black guy with dreads and glasses supposedly the manager asked me for my ID and asked if I had my debit card with me and I told him no because I paid with Apple Pay when I bought the headphones and I even showed him on my phone that I paid with Apple Pay and kept saying I still needed my card WHICH YOU DONT, I work in retail and I’m a manager myself and you don’t need your card physically with you if you pay with Apple Pay… the dude just doesn’t want to do his job if he don’t like it then he shouldn’t be working at all that simple rude as hell talking about wasting his his time and he has stuff to do, he acts like he is working but he don’t be nothing

African American man in the dreads
Working today 10/08/2023 @ closing… is EXTREMELY rude. He told my parents to get out of the store because my dad simply helped pick up a bag of dog food that was all over the floor (in the way) he responded (instead of thank you sir) he said “SIR THAT WAS ON THE FLOOR FOR A REASON! ” So my sister asked him for his name to which he responded he doesn’t have to give a name and to “ get out of my store”
First of all that IS NOT YOUR STORE! You’re not even the manager. He’s claiming he is the manager and I know he in fact is not. Corporate please contact me.

This is not the first time he has been rude to us and to people in general. Dollar general please watch your comments, they’re all about this dude! Why would you lose customers because of him? !
My dad did NOTHING WRONG and he has banned him from the store is RIDICULOUS…? Seriously corporate contact me because this is wrong is so many levels.

If I could, I would give them 0 lousy service from workers in addition to being rude, they should take a customer service course, I do not recommend that they go

Proceed to tell us to get out just because the store was finna close and tried to argue with an elderly woman dollar general please hire good ppl bc what he told us was not good.

This place have no good customer service. Cashier are hiding and having bad attitude they won't talk to customers at all. So I totally don't recommend this dollar store

The employee that is tall, skinny, black guy, with dreads, and is mentally confused is very unprofessional and acts like a child. On top of that the manager just stood by and didn't do anything about it. Both should be terminated.

I give the manager of this store a zero rating for his poor customer service and he always has baskets full of products so that no one uses them and he has them in the warehouse, several times I go and leave with great courage for I ask about something and the manager answers very badly and is always angry. Today I went to place an order that I made through the application and he told me that they had nothing for me and that he could not help me to cancel the order and he seriously gave me a lot of frustration because since yesterday I made the order and I leave work late and that way is better for me and it comes out with that and I had to look for the service number to cancel and report it for his bad service the tall man with braids is a bad person and you see the customers who are loading the things and you do not take the baskets out of your warehouse to be used

Seems like they have other stuff going on besides running a business cuz their doors always closed and you can't get in before time for them to close.

This place is trash and the tall black slender guy with dreads is the most unprofessional/filthy individual I have ever met. I went in to pick up a grocery order for a lady on door dash and couldn’t find a buggy. When I finally found one to put some of the items in this guy came and found me and asked me where I got the buggy from and he informed me that they don’t provide buggy’s for customers. When I asked how I was suppose to shop his reply was just like everyone else. People were standing at the register with their arms full and some items stacked on the floor beside them. I’ve never heard of anything like this before and there were clearly buggies that they had removed from the floor and put up by the registers in this small hallway and you could see a room to the right where buggies were stuffed in that room. The guy proceeded to take my buggy with the lady’s groceries away from me and told me in his rude snarky voice to have a good day. I messaged the customer to let them know what had happened and called and reported them. I’ve never experienced anything like this before in my life. It’s a sad world we live in today. Never been to this location before and wouldn’t have been here had it not been for a customer and would never go back. The customer was just as shocked as I was!

On 11/20/22 At the store to pick up a few items but they had no carts to carry my items the employees stood and didn’t accommodate me and was rude and unprofessional this store is going to lose money because of the people they hires and that’s not working up to standard to accommodate the customers