Domino's Pizza, Lufkin TX

Ralph is a very good man.very kind and caring. I recommend this place highly.the rest of staff is nice to I'll give them 10 stars

Absolutely horrible customer service, ordered online for carry out waited in line for over an hour, got out walked inside and it took an employee nearly 20 mins to offer help.

The pizza was OK. The cashier was too quiet and shy to be the person taking orders and answering questions. She was also made aware that I'd wait in my car until our pizzas were ready. She did not once indicate that they were ready. She stood in the restaurant, listening to her coworkers talk as they were not busy at all. Luckily, I figured my order was ready and went in to retrieve them. As for the pizzas themselves, they were OK.

Order I had to order off a robot took me 15 minutes to order one pizza waited 40 minutes to get my pizza and they don’t have the chain so I had to send her to go

I know these folks were busy but I didn't get my order after an hour. I sorry but idk if I'll be back

Ordered carryout on two different days from what used to be my favorite pizza place. Pizza was dry and hardly any toppings. Food was just thrown together not good quality.

I tried to order my emergency pizza that I have for Free and it’s not working nor will they stand by it or honor my coupon. I’ve tried calling corporate but can’t get threw. Called store manager on duty and he says his store manager said they can’t honor these coupons cause it takes off his stores profits and dominos won’t allow it either but he tried to find a way to help me but his manager says he isn’t allowed and he don’t want to get on trouble nor fired. I think his store manager needs to help fix this issue.

11/10
App says the food was ready, it was in fact not ready but they didn't bother to tell me until after they took my money, do better Domino's

7/18 Update, I stopped by late last night around 930pm, the app said my food was ready but upon arriving I was informed that was not the case. There were only two people working but the 2 pizzas I ordered were amazing. Ralph was on duty and he was hustling making things happen in that kitchen!

Excellent food, they always make your order exactly as requested. The delivery service is usually very quick as well.

2nd time for delivery and the pizza was a success but no garlic sauce. Drove there twice to pick them up.

Customer service sucks! They never answer the phone. Took two hours just to get my order delivered, and the driver hung up on me as I was trying to explain the directions to her. Will never be ordering from them again.

I gave a three bc the pizza is good and the "cheesy stuffed bread" was good.but we ordered the pepperoni cheesy stuffed bread.no pepperoni.

This facility skims you on all your veggies and the bread. When you go in to have them redo your order they explain to you how your wrong about your own pizza! And I order the exact same pizza from dominos regardless of what town I'm visiting. Don't waist your money here.

Waited in the drive through for a half hour. When i finally got to the window, it was another 10 minutes before they came over. Workers had seen me at the window but ignored me. They weren't doing anything, they just ignored me. I had ordered online and by the time i got my food it was cold

I ordered for delivery today and never received it. I been trying to call to get it fixed or get my money back and can't get a hold of anyone at the store. I am angry as hell.

I really wanted to leave a good review but I had to wait over 20 minutes past the promised pickup time for my app ordered pizza. The pizza was delicious when I got it but I also got wings and they tasted like old fish and were not edible. I took them back and after much back and forth they finally refunded my money.

Food was cold. Wasted money for cold food. Took longer than expected. Said it was delivered for 10 mins and never saw anyone. Tried to call and no one answer. Threw away food. Never again

First time I ate at Domino's in Lufkin on 1st Street was last week. I was so surprised how unprofessional they were and how bad the expensive two topping medium pizza was. The hand tossed crust was flat, mealy with no taste. Worst pizza I ever ate. I moved from Waco and the Domino's pizza there were excellent. When ordering, the girl taking my order would not speak to me or answer my questions.she just shoved the menu at me. Also, I made the mistake of ordering the little breadsticks.no seasoning what so ever, not even garlic but she put tons of butter on them? I ate 1 piece of pizza and 1 breadstick then threw them in the garbage. $23 wasted@!

Tried to order on-line from 3 different locations, on highway.stopped 3xs within 7 miles of Domino's. Website would open but "order" feature would not work. 3rd stop.tried to call local number in Lufkin, Tx directly (2xs) and no one answering phone. Domino's lost 2 pizza orders.we drove right next door to them and ate at Taco Casa. We got fresh food at Taco Casa for less than I would have spent at Domino's.so thank you

I loved my pizza yesterday one of my favorite Dominoes the bread was even good yesterday I ate the crust!