Don Herring North Mitsubishi, Plano TX

We were doing a favor and dropping off a vehicle for a friend who moved out of the country. We were told they would either come tow it from our house or we could just drop it off. So we thought we were being nice by dropping it off (we live an hour away) and calling them while we were still in the parking lot to let them know we dropped it off. However, the lady we spoke with at the dealership was very rude and had a major attitude and telling us we dropped it off wrong? Not sure what the deal was. We've never had such bad experience with a dealership. Especially terrible since we will be purchasing in the near future. Please consider being nicer to strangers.

Purchased my first car ever from this place. It was an awesome experience! My sales person Bijan took great care of me. Super knowledgeable guy, had no pressure at all. He even got me lunch because I was there so long. Go see him he’ll take care of you.

Talked to Bijan about a few Mitsubishi. Extremely helpful and knowledgeable. Unfortunately I chose another brand but if I were in the Market for a Mitsubishi again I would want him to be my salesperson.

I maintain my car at Don Herring Mitsubishi in Plano with Luis he’s the greatest always knows the answer to my questions and is able to give me sound advice to the nature of the maintenance on my car

Excellent dealer service. Brought my Mitsubishi in for extensive maintenance items, all were completed same day. Website scheduling did not work so I went in without appointment and was well taken care of same day. My service advisor, Synthia, knows her cars, and was very helpful. I spent maybe ten minutes on drop off and fifteen minutes at pickup. The car is running great!

Sales team and finance manager we great. Some of service team needs more customer service training. But overall I love my vehicle. Wasn't looking for a new vehicle but after catalytic converter theft with unknown repair time, I was very pleased with trade-in process. Kudos to salesman Michael K.

Jesse did a great job in helping me get my 1st car, he made the entire process very clear and easy, he struck me with a great deal on my outlander sport! Thank you

We had a great car buying experience. Bijon was our sales person. Totally professional gentleman. Our trade went well, and we weren't pressured at all.

Yes my car part was stolen of my car while in the dealership position. Yes it was fixed in a timely manner. But I really think this is a inside job. Hope would robbers know what cars on a locked up garage to steal from. I went to trade in my vehicle and I was not offered anything good. My credit is much better now then before. I have not been late on my payments either. But I guess I will shortly take my business else where. They should have better Security at the dealership until the workers return or overnight to prevent the The thieves from coming back in stealing. Plano police needs to look out as well to catch the Crooks, I actually put our Vin numbers on the small parts, Or make a case that goes over him so they’re not that easy to rip off.

Outlander PHEV had a breakdown in Feb 2021. Took to Don Herring and got to know that it takes 30 to 45 days to get battery replaced. They promised rental vehicle covering 1/2 the amount. After 45 days, they informed me that they can't give a date and that they will cover rental.
After 6 months, they got paid by insurance for battery replacement and they held the car for 3 weeks until I paid the rental amount of ~$4,700.00

Never trust what they say, get everything in writing.

Update: So My car stopped because it was towed (not towed because it stopped in the middle of a road) ?
Also, please get your facts straight. I did not tow the car, Mitsubishi towed the Car to the nearest dealer

The negotiation process was quite frustrating. I think the offers given on trade ins are so low that it's insulting. I shouldn't have to argue with people to get a decent offer on a trade in. Jessie was a very friendly salesperson and very friendly. The finance manager was very unfriendly, I didn't like being around him. I bought my first Mitsubishi and as much as I like the car, I think the business aspect of this dealership really needs work. I asked simple questions and received a lot of "um, hmmm, not sure about that", as a response. I also don't like how the cars are marked up due to "market". The dealership was unwilling to negotiate from the marked up price so I was not able to purchase the car that I really wanted.

Very pleased with Don Herring North Mitsubishi service. I was in need of a battery replacement and engine check. The service team did a great job getting my vehicle in and out the same day. Turned out the battery still had some warranty left, so was prorated at a lower cost. Thanks!

It was a really good experience working with Carlos at Don Herring Mitsubishi in Plano. The customer service is great and I a very satisfied with my new car. Don Herring will be my choice for future purchases.

The recommended tires for my vehicle are expensive, no mileage warranty listed and the previous set (tires that came with the vehicle) didn't even make 30,000 miles.

I was helped by Bijan in picking out the right vehicle for me. He is knowledgeable and very helpful with making the buying process easy for me. Greatly appreciative for people like him.

Very easy no hassle purchase Jose was great no pressure very knowledgeable have recommended to many
The suv stands out have had many compliments

Definitely best place to go get a car awesome customer service. My Sales rep Bijan was great he took the time to explain things to me and made sure I was getting a good deal

Make sure you come here to get car

Went there to look for options to trade my 2019 Outlander and left with a brand new 2022 Outlander in 3 hours. Super smooth process, John went above and beyond to help me get the best possible deal and couldn’t be happier. Definitely recommended!

Don't get your catalytic converter replaced here. Take your vehicle to a reputable shop recommended by your insurance assessor. The work will be warrantied and the repair will take far less time.