Dr. Lisa M. Jukes, Bee Cave TX

Terrible experience- go somewhere else and save yourself the headache.high turnover, terrible customer service, billing department is a mess and they will try to charge you for something a year later.

I was visiting the Bee Cave office yesterday to drop my young adult daughter off for her first exam. As I am an established patient and felt an UTI coming on I asked if they could do a urine test - I felt urgency in that matter for me. After waiting 15 min so that the NP could be asked I was told I would have to schedule an appointment in Westlake for the next day. 50 min drive. I don’t expect everyone to know but I do from an OBGyn office to know that UTIs can come on fast and furiously. And so it happened. In America, 21st century, I can not get help when I need for a problem that could be so easily fixed with a urine test and medication. Needless to say that I, including my two daughters, will need to find a new doctor/NP who actually cares.

I had my yearly appointment today in the Bee Cave office. I also got pellets for menopause symptoms. I sat in the waiting room longer than I had with the nurse practitioner. Who does a yearly exam and pellets in less than 30 minutes? I felt rushed and of no concern to the doctor. Also, I had misunderstood some instructions from a Dec appt & was told there were 3 refills on your bottle. Maybe this is what happens when a doctor rushes thru an appt.

I've been going to Dr. Jukes for over a decade. She is incredible at her job and her attentiveness to her patients. Recently an aesthetician, Aubrey, has joined her practice. I decided to do a few cosmetic treatments with Aubrey as I trust Dr. Juke's high standards. I was not disappointed. Aubrey was great, knowledgable, well trained and produced great results. I'll be back to visit them both!